--- title: Modify the greeting text on the landing page description: Customize the header message that is a part of the greeting text on the home page. This creates a personalized user experience and sets the right tone for the information presented. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/modify-greeting-text-itom.html release: australia topic_type: task last_updated: "2026-03-12" reading_time_minutes: 10 breadcrumb: [Customize the SOW for ITOM home page, Configure, ITOM AIOps, IT Operations Management] --- # Modify the greeting text on the landing page Customize the header message that is a part of the greeting text on the home page. This creates a personalized user experience and sets the right tone for the information presented. ## Before you begin Role required: evt\_mgmt\_admin or admin ## About this task The Get service desk agent shift data broker server script calls the `SOWServiceDeskAgentShift` script includes to display the shift information in the greeting text. You can customize the display text for the default landing page. To make visual styling changes to the text, create a copy of the landing page. Suppose you are on call until Monday, March 21. You can update your greetings to reflect your on-call status. \[Omitted image "greeting-text-itom.png"\] Alt text: Greetings text ## Procedure 1. Navigate to **All** > **Service Operations Workspace Admin Center** > **Overview**. 2. On the **Overview** tab, from the **Initial Setup** section, select the **Configure the landing page** option. 3. On the Landing Page form, select **Configure** next to **Greetings**. The Script Includes form is displayed for SOWServiceDeskAgentShift, which internally calls the SOWServiceDeskAgentShiftSNC 4. Copy the **Script** value of SOWServiceDeskAgentShiftSNC. 1. Navigate to **All** > **System Definition** > **Script Includes**. 2. From the list of Script Includes, open SOWServiceDeskAgentShiftSNC. \[Omitted image "greeting-text.png"\] Alt text: Script Includes list 3. Copy the **Script** field value. \[Omitted image "greeting-script-includes-edit.png"\] Alt text: Script includes details page 5. Edit the SOWServiceDeskAgentShift script. 1. Navigate to **All** > **System Definition** > **Script Includes**. 2. From the list of Script Includes, open SOWServiceDeskAgentShift. 3. Paste the **Script** field value that you copied from SOWServiceDeskAgentShiftSNC. ``` initialize: function() {         this.PLUGINS = {             ON_CALL: "com.snc.on_call_rotation",             SHIFT_PLANNING: "com.sn_shift_planning"         };         this.DAYS_AHEAD = gs.getProperty('com.snc.on_call_rotation.upcoming_rota_days', 30);         this.DATE_FORMAT = gs.getDateFormat();         this.TIME_FORMAT = gs.getTimeFormat();         this.WFO_SCHEMA_IDENTIFIER = 'readInTimezone';         this.WFO_ONCALL_TYPE_IDENTIFIER = 'oncallAPIReadInTimezone';         this.WEEK_DAY_FORMAT = 'EEEE';         this.FORMAT = {             SERVICE_DESK_HEADER: 'SERVICE_DESK_HEADER'         };         this.DATE_TIME_FORMAT_FULL = "full";     },     getUpcomingShift: function(userId, outputFormat, wfoShift) {         var upcomingShifts, gd = new GlideDate();         var from = gd.getDisplayValueInternal();         gd.addDaysLocalTime(this.DAYS_AHEAD);         var to = gd.getDisplayValueInternal();         var mayBeWFOUser = userId == gs.getUserID() ? gs.hasRole("sn_shift_planning.agent") : true;         if (GlidePluginManager.isActive(this.PLUGINS.SHIFT_PLANNING) && mayBeWFOUser && wfoShift)             upcomingShifts = this.getWFOShifts(from, to, userId);         var isWFOResponseValid = Array.isArray(upcomingShifts) && upcomingShifts.length > 0;         if (!isWFOResponseValid && GlidePluginManager.isActive(this.PLUGINS.ON_CALL))             upcomingShifts = this.getOnCallShifts(from, to, userId);         return this.getFormattedShift(upcomingShifts, outputFormat);     },     getWFOShifts: function(from, to, userId) {         var smUtil = new sn_shift_planning.ScheduleManagerUtil();         var defaultEventCategories = [             smUtil.WORK_CATEGORY_SYS_ID,             smUtil.ON_CALL_CATEGORY_SYS_ID         ];         var params = {             "assignmentGroups": "",             "individualAgents": userId,             "startDate": from,             "endDate": to,             "published": true,             "eventCategories": defaultEventCategories,             "filter": {                 "sn_shift_planning_agent_schedule": {                     "event": ["8d03fd9b0f310010717cc562ff767e4a", "936319993bd02010e81a4ee1f3efc419"]                 }             }         };         var upcomingShifts = [];         try {             var agentScheduleRESTAPIUtils = new sn_shift_planning.AgentScheduleRESTAPIUtils();             var spans = agentScheduleRESTAPIUtils.retrieveAgentSchedulesFromParams(params);             if (spans && spans.shiftData && spans.shiftData.user && spans.shiftData.user.data && spans.shiftData.user.data.length > 0 && spans.shiftData.user.data[0].schedules) {                 var schedules = spans.shiftData.user.data[0].schedules,                     arrayUtil = new global.ArrayUtil();                 for (var schedule in schedules)                     upcomingShifts = arrayUtil.union(upcomingShifts, schedules[schedule]);             }         } catch (e) {             gs.error("SOWServiceDeskAgentShiftSNC: Error fetching WFO shifts");         }         return upcomingShifts;     },     getOnCallShifts: function(from, to, userId) {         var onCallCommon = new global.OnCallCommon();         var onCallGroups = onCallCommon.getMyGroups();         var spans = new global.OCRotationV2(null, global.OCRotationV2.DEFAULT_FORMAT_OPTION).setStartDate(from).setEndDate(to).setUserIds(userId).setGroupIds(onCallGroups).getSpans();         var upcomingShifts = [];         for (var i = 0; i < spans.length; i++)             if ((spans[i].type == "roster" || spans[i].type == "override") && spans[i].user_id == userId)                 upcomingShifts.push(spans[i]);         return upcomingShifts;     },     getFormattedShift: function(upcomingShifts, outputFormat) {         if (gs.nil(upcomingShifts))             return;         switch (outputFormat) {             case this.FORMAT.SERVICE_DESK_HEADER:                 return this.getServiceDeskFormattedShift(upcomingShifts);             default:                 return upcomingShifts;         }     },     getServiceDeskFormattedShift: function(upcomingShifts) {         var response = {             shiftText: "",             nearestShift: {}         };         var startAttr = "start",             endAttr = "end",             isOnCall = true;         var dateFormat = 'EEEE, MMM dd',             timeFormat = 'hh:mm a';         var isWFOSchema = Array.isArray(upcomingShifts) && upcomingShifts.length > 0 && this.WFO_SCHEMA_IDENTIFIER in upcomingShifts[0];         if (isWFOSchema)             startAttr = "scheduledStartTime", endAttr = "scheduledEndTime";         response.nearestShift = this.getNearestShift(upcomingShifts, startAttr, endAttr);         if (response.nearestShift) {             if (isWFOSchema) {                 if (response.nearestShift.schedule && !(this.WFO_ONCALL_TYPE_IDENTIFIER in response.nearestShift.schedule))                     isOnCall = false;             }             if (isOnCall) {                 if (response.nearestShift.isCurrent) {                     if (response.nearestShift.roster_name)                         response.shiftText = gs.getMessage("You are on-call until {0} as {1}", [this.getFormattedDateTime(response.nearestShift[endAttr]), response.nearestShift.roster_name]);                     else                         response.shiftText = gs.getMessage("You are on-call until {0}", [this.getFormattedDateTime(response.nearestShift[endAttr])]);                 } else {                     if (response.nearestShift.roster_name)                         response.shiftText = gs.getMessage("Your next on-call shift starts on {0} as {1}", [this.getFormattedDateTime(response.nearestShift[startAttr]), response.nearestShift.roster_name]);                     else                         response.shiftText = gs.getMessage("Your next on-call shift starts on {0}", [this.getFormattedDateTime(response.nearestShift[startAttr])]);                 }             } else {                 if (response.nearestShift.isCurrent) {                     response.shiftText = gs.getMessage("Your shift ends on {0}", [this.getFormattedDateTime(response.nearestShift[endAttr])]);                 } else                     response.shiftText = gs.getMessage("Your next shift starts on {0}", [this.getFormattedDateTime(response.nearestShift[startAttr])]);             }         }         return response;     },     getNearestShift: function(upcomingShifts, startAttr, endAttr) {         if (gs.nil(upcomingShifts) || gs.nil(startAttr) || gs.nil(endAttr))             return;         var nearestShift;         upcomingShifts.sort(function(shift_1, shift_2) {             var gdt1 = new GlideDateTime();             gdt1.setDisplayValueInternal(shift_1[startAttr]);             var gdt2 = new GlideDateTime();             gdt2.setDisplayValueInternal(shift_2[startAttr]);             return GlideDateTime.subtract(gdt2, gdt1).getNumericValue();         });         var currentDateTime = new GlideDateTime(),             startDateTime = new GlideDateTime(),             endDateTime = new GlideDateTime();         for (var i = 0; i < upcomingShifts.length; i++) {             startDateTime.setDisplayValueInternal(upcomingShifts[i][startAttr] + "");             endDateTime.setDisplayValueInternal(upcomingShifts[i][endAttr] + "");             if (currentDateTime.onOrBefore(endDateTime)) {                 nearestShift = upcomingShifts[i];                 if (currentDateTime.onOrAfter(startDateTime))                     nearestShift.isCurrent = true;                 else                     nearestShift.isCurrent = false;                 break;             }         }         return nearestShift;     },     getFormattedDateSpan: function(date, dateFormat, timeFormat) {         var formattedDate = this.getFormattedDate(date, dateFormat);         var dateAmPmTime = this.getFormattedTime(date, timeFormat);         return formattedDate + " " + dateAmPmTime;     },     getFormattedDate: function(inputDate, format) {         var date = new GlideDateTime();         date.setDisplayValueInternal(inputDate);         format = !format ? this.DATE_FORMAT : format;         var gd = date.getLocalDate();         return gd.getByFormat(format);     },     getFormattedTime: function(inputDate, format) {         var date = new GlideDateTime();         date.setDisplayValueInternal(inputDate);         format = !format ? this.TIME_FORMAT : format;         var gt = date.getLocalTime();         return gt.getByFormat(format);     },     getFormattedDateTime: function(date) {         var dateTime = new GlideDateTime();         dateTime.setDisplayValueInternal(date);         return dateTime.getDisplayValueLang(this.DATE_TIME_FORMAT_FULL);     },     endsToday: function(inputDate) {         var inputGdt = new GlideDateTime();         inputGdt.setDisplayValueInternal(inputDate);         return new GlideDateTime().getLocalDate().getValue() == inputGdt.getLocalDate().getValue();     },     endingTomorrow: function(inputDate) {         var inputGdt = new GlideDateTime();         inputGdt.setDisplayValueInternal(inputDate);         var tomorrowDateTime = new GlideDateTime();         tomorrowDateTime.addDaysLocalTime(1);         return tomorrowDateTime.getLocalDate().getValue() == inputGdt.getLocalDate().getValue();     }, ``` 4. Edit the following part of the script as mentioned. ```             if (isOnCall) {                 if (response.nearestShift.isCurrent) {                     if (response.nearestShift.roster_name)                         response.shiftText = gs.getMessage("You are on-call until {0} as {1}", [this.getFormattedDateTime(response.nearestShift[endAttr]), response.nearestShift.roster_name]);                     else                         response.shiftText = gs.getMessage("You are on-call until {0}", [this.getFormattedDateTime(response.nearestShift[endAttr])]);                 } else {                     if (response.nearestShift.roster_name)                         response.shiftText = gs.getMessage("Your next on-call shift starts on {0} as {1}", [this.getFormattedDateTime(response.nearestShift[startAttr]), response.nearestShift.roster_name]);                     else                         response.shiftText = gs.getMessage("Your next on-call shift starts on {0}", [this.getFormattedDateTime(response.nearestShift[startAttr])]);                 }             } else {                 if (response.nearestShift.isCurrent) {                     response.shiftText = gs.getMessage("Your shift ends on {0}", [this.getFormattedDateTime(response.nearestShift[endAttr])]);                 } else                     response.shiftText = gs.getMessage("Your next shift starts on {0}", [this.getFormattedDateTime(response.nearestShift[startAttr])]);             } ``` 6. Select **Update**. **Parent Topic:**[Customize the Service Operations Workspace for ITOM home page](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/customize-sow-landing-page-itom.md)