---
title: ITOM AIOps specialists
description: Learn about the ITOM AI specialists and the workflows they support.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/now-assist-itom-specialists.html
release: australia
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
keywords: [explore]
breadcrumb: [AI in ITOM AIOps, ITOM AIOps, IT Operations Management]
---

# ITOM AIOps specialists

Learn about the ITOM AI specialists and the workflows they support.

ITOM AI specialists use AI agents and workflows to investigate alerts and incidents, analyze affected services and infrastructure, and generate reliability recommendations. Different specialists support different operational workflows, such as alert triage, incident investigation, and service reliability analysis.

## Additional information on AI Specialist

For detailed information, see the following documentation:

-   [Autonomous Workforce](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-workforce.md)
-   [AI specialists](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/now-assist-ai-specialist.md)

1.  [AIOps AI Specialist](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/ai-specialist-aiops-overview.md)  
The AIOps Manager can create, configure, and manage an AI specialist. AI specialist is an AI-powered team member \(not human\) that works alongside your operators, handling routine alert triage so your people can focus on what requires human judgment.

**Parent Topic:**[AI in ITOM AIOps](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/explore-ai-in-itom-aiops.md)