---
title: IT Operations Management
description: Get better visibility into your infrastructure and services, prevent service outages, and expand your organization's operational agility with ServiceNow IT Operations Management.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/r\_ITOMApplications.html
release: australia
topic_type: reference
last_updated: "2026-03-12"
reading_time_minutes: 6
---

# IT Operations Management

Get better visibility into your infrastructure and services, prevent service outages, and expand your organization's operational agility with ServiceNow® IT Operations Management.

## See more and do more with IT Operations Management

[View and download the full infocard](https://downloads.docs.servicenow.com/resource/enus/infocard/infocard-itom.pdf) for a highlight of IT Operations Management features.

<table id="table_uw5_lxw_sjb"><tbody><tr><td>

\[Omitted image "magnify.png"\] Alt text: Gain visibility

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Get visibility into your infrastructure and services

 Take charge of your infrastructure and services from one source. Improve service quality, strengthen change processes, reduce risk, optimize your infrastructure spend, and minimize software compliance issues.

</td></tr><tr><td>

\[Omitted image "wrench.png"\] Alt text: Diagnose service issues

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Avoid and solve service issues effectively

 Free up your IT staff from time-consuming, error-prone tasks and drive down service outages with AIOps. Accelerate issue resolution with relevant and contextual change, problem, and incident data.

</td></tr></tbody>
</table>## Get visibility into your infrastructure and services

\[Omitted image "visibility-infrastructure\_50.png"\] Alt text: Visibility into discovered resources

Instantly see the service impact of your infrastructure issues and changes, simplify root-cause analysis, and reduce mean time to repair \(MTTR\). End-to-end discovery and service mapping gives you an accurate, up-to-date CMDB view of your IT infrastructure and services. The resulting complete and reliable record is used by other ServiceNow applications, such as ITOM AIOps, ITOM Optimization, and Software Asset Management. In this way, you can improve service quality, strengthen change processes, reduce risk, optimize infrastructure spend, and minimize software compliance issues. For more information, see [ITOM Visibility](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/itom-visibility/itom-visibility-landing-page.md).

## Avoid and solve service issues effectively

\[Omitted image "health75.png"\] Alt text: Events prioritized on the dashboard

ITOM AIOps uses AI to turn events into actionable alerts. Pinpoint service issues and rapidly identify and remediate the root cause. Unlike legacy event management systems, which are static and rule based, ITOM AIOps applies machine learning and advanced analytics to correlate events, adapting automatically to rapidly evolving virtualized and cloud environments. For more information, see [ITOM Health](https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/resource-center/data-sheet/ds-itom-health.pdf).

## Accelerate cloud strategy and reduce costs

Accelerate your cloud strategy with ITOM Cloud Accelerate. Improve your organization's cloud utilization, drive down costs, automate requests, and aid in approvals and governance of the infrastructure that supports native cloud environments.

## IT Operations Management products licensing

The ServiceNow AI Platform® uses a licensing method where your organization is billed for using the following IT Operations Management products: ServiceNow® ITOM Visibility, ServiceNow® ITOM Discovery, ServiceNow® ITOM AIOps, ServiceNow® Health Log Analytics, ServiceNow® ITOM Optimization, ServiceNow® ITOM Cloud Accelerate, ServiceNow® Service Reliability Management, ServiceNow®SLO Management, ServiceNow® Service Observability, and ServiceNow® synthetic monitoring.

The ServiceNow Product Documentation doesn't provide information on prices, packaging, or other details determined by your organization customer contract. For general information about licensing and subscriptions, see [ITOM/OT SU Licensing and subscriptions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/itom-su-licensing-landing-page.md).

The ServiceNow Store regularly releases updates to applications created by ServiceNow. To access the latest features and updates for ITOM applications, deploy the latest upgrades from the [ServiceNow Store](https://store.servicenow.com/store). Each application may be on a different release schedule and is not specifically tied to a family release.

## Get started

-   Work with an implementation specialist to achieve your desired business outcomes. To learn more, visit the [Customer Success Center](https://www.servicenow.com/success.html).
-   Choose the training that’s best for you at the [ServiceNow University center](https://www.servicenow.com/services/training-and-certification.html).

## Learn

-   [What is AIOps?](https://www.servicenow.com/products/it-operations-management/what-is-aiops.html)
-   [What is a configuration management database \(CMDB\)?](https://www.servicenow.com/products/it-operations-management/what-is-cmdb.html)
-   [What is IT operations \(ITOps\)?](https://www.servicenow.com/products/it-operations-management/what-is-it-operations.html)
-   [What is a network operations center \(NOC\)?](https://www.servicenow.com/products/it-operations-management/what-is-network-operations-center.html)
-   [What is a common service data model \(CSDM\)?](https://www.servicenow.com/products/it-operations-management/what-is-csdm.html)
-   [What is cloud computing?](https://www.servicenow.com/products/it-operations-management/what-is-cloud-computing.html)
-   [What is cloud orchestration?](https://www.servicenow.com/products/it-operations-management/what-is-cloud-orchestration.html)
-   [What is IT operations management \(ITOM\)?](https://www.servicenow.com/products/it-operations-management/what-is-itom.html)
-   [What is network discovery?](https://www.servicenow.com/products/it-operations-management/what-is-network-discovery.html)
-   [What is observability?](https://www.servicenow.com/products/it-operations-management/what-is-observability.html)

## Applications and features

-   [ITOM licensing and subscriptions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/itom-su-licensing-landing-page.md)
-   [ITOM Cloud Accelerate](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/itom-cloud-accelerate/itom-cloud-accelerate-landing-page.md)
-   [ITOM Visibility](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/itom-visibility/itom-visibility-landing-page.md)
-   [Visibility: Discovery](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/discovery/r-discovery.md)
-   [Visibility: Service Mapping](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-mapping/c_ServiceMappingOverview.md)
-   [Health: Event Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/event-management/c_EM.md)
-   [Health: Health Log Analytics](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/health-log-analytics/hla-landing-page.md)
-   [Health: Agent Client Collector](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/agent-client-collector/acc-landing-page.md)
-   [ITOM Optimization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/itom-optimization-landing-page.md)
-   [Optimization: Cloud Provisioning and Governance](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/cloud-configuration-governance/cloud-management-v2-landing-page.md)
-   [Service Reliability Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-reliability-management/sr-landing-page.md)
-   [SLO Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-level-objective-management/slo-landing-page.md)
-   [Service Observability](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-observability/service-observability.md)
-   [Synthetic monitoring](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/synthetic-monitoring-landing-page.md)