--- title: Service Mapping description: The ServiceNow Service Mapping application discovers all application services in your organization and builds a comprehensive map of all devices, applications, and configuration profiles used in these application services. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/service-mapping/c\_ServiceMappingOverview.html release: australia product: Service Mapping classification: service-mapping topic_type: concept last_updated: "2026-03-12" reading_time_minutes: 1 breadcrumb: [ITOM Visibility, IT Operations Management] --- # Service Mapping The ServiceNow® Service Mapping application discovers all application services in your organization and builds a comprehensive map of all devices, applications, and configuration profiles used in these application services. \[Omitted image "sm-landing-page.png"\] Alt text: CIs mapped to service instances or a unified map, therefore adding service context. Service Mapping is available as a separate subscription and requires activation by Service Mapping personnel. ## Gain control with service-aware operations Service Mapping enables IT departments of companies, organizations, and cloud companies providing platform as a service to create a service-aware view of infrastructure. ## Reach time to value quickly Shorten the mapping process and improve accuracy with out-of-the-box options. Service Mapping deploys different methods for collecting information about configuration items \(CIs\) and organizing them into application services. The available mapping methods are: pattern-based, tag-based, traffic-based, and discovery based on Predictive Intelligence. ## Deliver on your multicloud strategy Map services across dynamic cloud-based providers with a high degree of accuracy.