---
title: Request Service Mapping
description: Service Mapping is available under the ITOM Visibility subscription and requires activation by ServiceNow personnel.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/service-mapping/t\_ActivateServiceMappingPlugin.html
release: australia
product: Service Mapping
classification: service-mapping
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Configuring Service Mapping, Service Mapping, ITOM Visibility, IT Operations Management]
---

# Request Service Mapping

Service Mapping is available under the ITOM Visibility subscription and requires activation by ServiceNow personnel.

## Before you begin

Role required: none

To purchase a subscription, contact your ServiceNow account manager. The account manager can arrange to have the plugin activated on your organization's production and subproduction instances, generally within a few days.

If you don't have an account manager, decide to delay activation after purchase, or want to evaluate the product on a subproduction instance without charge, follow these steps.

Role required: admin

## About this task

****The following plugins are activated automatically when the Service Mapping plugin \(com.snc.service-mapping\) is activated:

-   Discovery \(com.snc.discovery\)

    **Note:** If you're activating the Discovery plugin for the first time in the Australia release, install the Discovery \(com.snc.discovery\) plugin first. Then install the Discovery and Service Mapping Patterns \(com.sn\_itom\_pattern\) plugin version 1.0.52 for Cloud Discovery to work. You can then upgrade to Australia.

-   Pattern Designer \(com.snc.pattern.designer\)
-   Cloud Provisioning and Governance Core \(com.snc.cloud.core\)
-   Performance Analytics – Content Pack – Service Mapping \(com.snc.service-mapping.pa.content\)
-   Event Management and Service Mapping Core \(com.snc.service-watch\)

    **Note:** The Event Management and Service Mapping Core \(com.snc.service-watch\) plugin is different from the Event Management plugin \(com.glideapp.itom.snac\).


## Procedure

1.  Navigate to **All** > **System Applications** > **All Available Applications** > **All**.

2.  Select **Request plugin** to open the **Activate Plugin** form on Now Support.

3.  On the **Activate Plugin** form, provide the following information.

<table id="table_awx_bhf_ygb"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr id="target-instance"><td>

What is your target instance

</td><td>

Select the instance that you want to activate the plugin on.

</td></tr><tr><td>

Which plugin would you like to activate

</td><td>

Select the name of the plugin to activate.

 **Note:** If the plugin isn't listed, or if you're activating on an OEM or on-premise instance, select the **Plugin I'm looking for is not listed** check box. Enter the plugin name in the field that appears.

</td></tr><tr id="date-time"><td>

Select Maintenance Date and Time

</td><td>

Select the date and time to activate the plugin.

</td></tr></tbody>
</table>    For example, see the following form to activate the Event Management plugin on an instance named SNC Instance.

4.  Select **Submit**.

    After the maintenance window, the system installs the plugin on your instance. To confirm the installation, go to the Installed tab in the Application Manager.


**Related topics**  


[Credentials required for host discovery](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-mapping/r_Credentials4HostDiscovery.md)