---
title: Cisco ThousandEyes Observability tab for Service Observability
description: Dashboard and charts on the Cisco ThousandEyes Observability tab of the Service Details page in the SOW.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/service-observability/cisco-thousand-eyes-observability-tab-for-service-observability.html
release: australia
product: Service Observability
classification: service-observability
topic_type: reference
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Cisco Thousand Eyes templates, Service Observability templates, Service Observability reference, Service Observability, ITOM AIOps, IT Operations Management]
---

# Cisco ThousandEyes Observability tab for Service Observability

Dashboard and charts on the Cisco ThousandEyes Observability tab of the Service Details page in the SOW.

## Synthetic Tests dashboard

This dashboard displays synthetic monitoring metrics for the selected service.

**Note:** If the dashboards have been customized, they might not reflect the information shown on this page.

|Chart|Description|Data source|
|-----|-----------|-----------|
|Latency|Network latency measurements over time.|Cisco ThousandEyes|
|Jitter|Variation in latency measurements over time.|Cisco ThousandEyes|
|Packet loss %|Percentage of network packets lost during transmission.|Cisco ThousandEyes|

|Chart|Description|Data source|
|-----|-----------|-----------|
|Throughput|HTTP throughput measurements showing data transfer rates.|Cisco ThousandEyes|
|Response Time|HTTP response time measurements for the monitored service.|Cisco ThousandEyes|

|Chart|Description|Data source|
|-----|-----------|-----------|
|Time to complete|Time required to fully load the monitored page.|Cisco ThousandEyes|
|Error Count|Number of errors encountered during page load tests.|Cisco ThousandEyes|

**Parent Topic:**[Cisco ThousandEyes templates for Service Observability](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-observability/cisco-thousand-eyes-templates-for-service-observability.md)