---
title: Service Observability
description: The ServiceNow Service Observability application enables operators to triage and manage incidents in a complex and distributed system. Application and platform telemetry insights from multiple observability tools are combined into a centralized workflow.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/service-observability/service-observability.html
release: australia
product: Service Observability
classification: service-observability
topic_type: reference
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [ITOM AIOps, IT Operations Management]
---

# Service Observability

The ServiceNow® Service Observability application enables operators to triage and manage incidents in a complex and distributed system. Application and platform telemetry insights from multiple observability tools are combined into a centralized workflow.

\[Omitted image "so\_overview.png"\] Alt text: Admin connects APM and NPM and maps data to CIs. Operator can view APM, NPM, and CI data together in one view.

## Get started

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[Explore\[Omitted image "bus-explore.svg"\] Alt text:Learn how Service Observability brings disparate data together to help operators find issues in your system](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-observability/exploring-service-observability.md)

</td><td>

[Configure\[Omitted image "bus-sdlc.svg"\] Alt text:Learn how to install and configure Service Observability](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-observability/configuring-service-observability.md)

</td></tr><tr><td>

[Monitor and investigate\[Omitted image "bus-management-console.svg"\] Alt text:Learn how to find the source of issues and view the health of services and their related infrastructure entities](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-observability/using-service-observability.md)

</td><td>

[Reference\[Omitted image "bus-learn.svg"\] Alt text:Find reference information about Service Observability](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-observability/service-observability-reference.md)

</td></tr></tbody>
</table>