---
title: Splunk Observability Overview tab for Service Observability
description: Information that is displayed on the Splunk Overview tab of the Service Details page in the SOW.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/service-observability/splunk-overview-tab-for-service-observability.html
release: australia
product: Service Observability
classification: service-observability
topic_type: reference
last_updated: "2026-03-12"
reading_time_minutes: 2
breadcrumb: [Splunk Observability templates, Service Observability templates, Service Observability reference, Service Observability, ITOM AIOps, IT Operations Management]
---

# Splunk Observability Overview tab for Service Observability

Information that is displayed on the Splunk **Overview** tab of the Service Details page in the SOW.

## KPIs section

The KPIs section displays basic performance metrics for the service.

**Note:** If the dashboards have been customized, they might not reflect the information shown on this page.

|Chart name|Description|Data source|
|----------|-----------|-----------|
|Rate|Aggregate rate of transactions through the service.|Splunk|
|Error %|Percent of transactions that have an error.|Splunk|
|Latency|Aggregate duration of transactions through the service, in milliseconds.|Splunk|

## Key Transactions charts

The Key Transactions charts show metrics for specific key transactions on the service. The key transactions are determined by your observability system configuration.

|Chart name|Description|Data source|
|----------|-----------|-----------|
|Rate|Each line represents the throughput of a key transaction through the service. Hover over a point to view the different transaction names.|Splunk|
|Error %|Each line represents the percentage of errors on a key transaction in the service. Hover over a point to view the different transaction names.|Splunk|
|Latency|Each line represents the response time for a key transaction on the service. Hover over a point to view the different transaction names.|Splunk|

## Contextual information section

The Recent changes table shows changes made to the system that might have an impact on the service. This data comes from the related configuration items in the CMDB.

## Status indicators section

The Status indicators section displays charts for related CIs that might be affecting the service.

<table id="table_bjg_j3b_zdc"><thead><tr><th>

Chart name

</th><th>

Description

</th><th>

Data source

</th></tr></thead><tbody><tr><td>

SLO Error Budget

</td><td>

Information about your current error budget for this service, as configured in Service Reliability Management \(SRM\).For more information on error budgets, see [Create SLOs, SLIs, and error budget policies](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-level-objective-management/sr-create-slo-sli.md).

</td><td>

CMDB

</td></tr><tr><td>

Systems impacted

</td><td>

Services or service offerings that have a relationship to the selected service.

</td><td>

CMDB

</td></tr><tr><td>

Open incidents last 30 days

</td><td>

Day-by-day occurrence of open incidents affecting this service over the last month.

</td><td>

CMDB

</td></tr><tr><td>

Open alerts last 30 days

</td><td>

Day-by-day occurrence of alerts affecting this service over the last month.

</td><td>

CMDB

</td></tr><tr><td>

Current open incidents

</td><td>

Listing of active incidents that affect this service.

</td><td>

CMDB

</td></tr><tr><td>

All Active alerts

</td><td>

Listing of active alerts that affect this service.

</td><td>

CMDB

</td></tr></tbody>
</table>**Parent Topic:**[Splunk Observability templates for Service Observability](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-observability/splunk-templates.md)