---
title: Service Operations Workspace for ITOM user interface
description: Explore the interface to understand how an operator can prioritize tasks and offer solutions.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/service-operations-workspace-ui-itom.html
release: australia
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 3
keywords: [Access Service Operations Workspace ITOM, Service Operations Workspace ITOM Home page]
breadcrumb: [Explore, ITOM AIOps, IT Operations Management]
---

# Service Operations Workspace for ITOM user interface

Explore the interface to understand how an operator can prioritize tasks and offer solutions.

## Access Service Operations Workspace

Open the workspace by navigating to **Workspaces** > **Service Operations Workspace**.

## Home page

The **Overview** tab is your team's command center. It gives you a real-time snapshot of alert activity, workload distribution, and the impact AI is having on your team's performance — all in one place. Spanning four areas—AI efficiency, team workload, severity, and assignments—this reveals AI's impact on resolution speed and workflow bottlenecks.

Use it to spot imbalances, track resolution speed, and see at a glance whether your team is keeping up with incoming alerts.

Use the assignment group filter \(for example, em\_admin — 19 items selected\) to filter your view. If you're an evt\_admin, you can filter by groups you manage and groups you're a member of. If you're an aiops\_manager, you can filter only by groups you manage. Use the **Teammates** list to filter by teammate.

You can also reach the homepage by navigating to **All** > **Event Management** > **Operational Home Pages** > **AIOps Managers**.

\[Omitted image "sow-ai-specialist-dashboard-overview.png"\] Alt text: Dashboard showing alerts, workload, and MTTR metrics.

**Note:** If you don't install the ServiceNow Otto for IT Operations Management \(ITOM\) plugin, AI-related KPIs aren't visible. If you have the plugin enabled, you can see the **AI supervising** tab.

\[Omitted image "sow-ai-specialist-dashboard-overview-2.png"\] Alt text: The AI Supervising tab, where you can see alerts that were auto-closed, processed, or are work in progress by AI.

For each tile, select the \[Omitted image "icon-open-el.png"\] Alt text: Open in Express List icon to view the list of alerts in the Express List.

## List page

To access information on alerts from List, select the List icon \(\[Omitted image "lists-icon-itom.png"\] Alt text: List icon\).

The **Lists** tab displays predefined lists, while the **My Lists** tab allows users to create and customize their own lists for personalized task management. For detailed instructions on creating a list, see [Create a list in Service Operations Workspace for ITOM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/create-list-sow-itom.md).

\[Omitted image "list-tab-sow-itom.png"\] Alt text: List tab

## Record view

Access detailed information for any alert by selecting its alert number to open the record.

\[Omitted image "alert-details-sow-itom.png"\] Alt text: Alert detailed information.

## Express List

Express List offers quick alert information for efficient monitoring, resolution, impact evaluation, tracking, and incident reporting.

To access information on Express List, select the Express List icon \(\[Omitted image "express-list1.png"\] Alt text: Express List icon\).

\[Omitted image "express-list-page-itom.png"\] Alt text: Express List page.

## Integrations Launchpad

The Integrations Launchpad consolidates events, metrics, and logs from your infrastructure, providing insights into a unified system.

To access information on Integrations Launchpad, select the Integrations Launchpad icon \(\[Omitted image "integrations-launchpad.png"\] Alt text: Integration Launchpad icon\).

\[Omitted image "integrations-launchpad-page-itom.png"\] Alt text: Integrations Launchpad page

## Alert automation

Automations streamline processes, enabling timely responses to potential issues by ignoring, enriching, grouping, and responding to alerts. They reduce manual intervention, lower the risk of errors, and free up IT teams to focus on strategic tasks, boosting system reliability and customer satisfaction.

To access information on automations, select the alert automations icon \(\[Omitted image "alert-automations-icon.png"\] Alt text: Alert automations icon.\).

\[Omitted image "automations-page-itom.png"\] Alt text: Alert automations page with option to create automation to enrich, group, or escalate and notify.

## AIOps Dashboards

The AIOps dashboards offer comprehensive visualizations of critical operational data. You can monitor KPIs, track service health, and gain valuable context on the IT environment, enabling proactive responses to issues.

To access information on dashboards, select the AIOps Dashboards icon \(\[Omitted image "aiops-operational-icon.png"\] Alt text: AIOps Dashboards icon.\)

\[Omitted image "alops-dashboards-page-itom.png"\] Alt text: AlOps Dashboard page.