---
title: Service Reliability Management reference
description: Reference topics provide additional information about administering Service Reliability Management.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/service-reliability-management/service-reliability-management-reference.html
release: australia
product: Service Reliability Management
classification: service-reliability-management
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Service Reliability Management, ITOM AIOps, IT Operations Management]
---

# Service Reliability Management reference

Reference topics provide additional information about administering Service Reliability Management.

-   **[SRM roles and responsibilities](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-reliability-management/sr-roles.md)**  
Roles grant users access to different parts of the SRM console. Roles determine the actions that users can or can't perform in Service Reliability Management.
-   **[Create team form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-reliability-management/sr-create-team-form.md)**  
Request to create a team to start monitoring your services.
-   **[Create a shift form in Service Reliability Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-reliability-management/sr-create-shift-form.md)**  
Set up an on-call schedule for your team to ensure that the right person is always available to quickly respond to incidents and critical alerts.
-   **[Add service form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-reliability-management/sr-add-service-form.md)**  
Create or add an existing service to your instance so that alerts and incidents on that service are available to your teams within SRM.
-   **[Edit service details form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-reliability-management/sr-edit-service-form.md)**  
Edit an existing service owned by your team.
-   **[Set up escalation policies form in SRM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-reliability-management/sr-set-up-escalation-policies-form.md)**  
Escalation policies define the order and conditions in which members or devices receive notifications.
-   **[Domain separation and SRM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-reliability-management/sr-domain-separation.md)**  
Domain separation is supported for Service Reliability Management \(SRM\).
-   **[Create change request forms](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-reliability-management/sr-create-change-request-form.md)**  
Fill out the fields in the forms to create a change task to implement a controlled process for modifying approved and supported actions for SRM.
-   **[SRM incident states](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-reliability-management/sr-incident-states.md)**  
Incidents can be in a few different states depending on how they are acted on.
-   **[SRM alert states](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-reliability-management/sr-alerts-states.md)**  
Alert can be in a few different states depending on how they are acted on.
-   **[SRM change request states](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-reliability-management/sr-change-request-states.md)**  
Incidents can be in a few different states depending on how they are acted on.
-   **[CMDB service classes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-reliability-management/sr-cmdb-service-classes.md)**  
Service Reliability Management \(SRM\) typically supports several Configuration Management Database \(CMDB\) service classes.
-   **[Troubleshoot SRM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-reliability-management/srm-troubleshoot.md)**  
Find answers to issues that you may encounter when using Service Reliability Management \(SRM\).

**Parent Topic:**[Service Reliability Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-reliability-management/sr-landing-page.md)