---
title: SRM incident states
description: Incidents can be in a few different states depending on how they are acted on.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/service-reliability-management/sr-incident-states.html
release: australia
product: Service Reliability Management
classification: service-reliability-management
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Service Reliability Management reference, Service Reliability Management, ITOM AIOps, IT Operations Management]
---

# SRM incident states

Incidents can be in a few different states depending on how they are acted on.

An incident is created in SRM when a third-party monitoring tool has an event. Incidents can be manually created or assigned. Edit actions from the incident form using the state button in the form. Use the **Save** button in the form to keep any changes you've made. Changes to incidents in the list view are automatically saved.

<table id="table_hsr_mfq_hbrr"><thead><tr><th>

State

</th><th>

Description

</th></tr></thead><tbody><tr><td>

New

</td><td>

State on incident creation. The incident is logged but not yet worked on.

</td></tr><tr><td>

In Progress

</td><td>

The incident is assigned being worked on.

</td></tr><tr><td>

On Hold

</td><td>

The responsibility for the incident shifts temporarily to another entity to provide further information, evidence, or a resolution.

</td></tr><tr><td>

Resolved

</td><td>

A satisfactory fix is provided for the incident to ensure that it does not occur again.

</td></tr><tr><td>

Closed

</td><td>

The incident is closed when it is confirmed that the incident is satisfactorily resolved.

</td></tr><tr><td>

Canceled

</td><td>

Incident was triaged but found to be a duplicate incident, an unnecessary incident, or not an incident at all.To reopen an incident. Select **New**.

</td></tr></tbody>
</table>**Parent Topic:**[Service Reliability Management reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-reliability-management/service-reliability-management-reference.md)