---
title: Install Service Reliability Management
description: Install the Service Reliability Management \(SRM\) application from the Admin Center or ServiceNow Store.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/service-reliability-management/sr-install-sr-store-app.html
release: australia
product: Service Reliability Management
classification: service-reliability-management
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Configuring Service Reliability Management, Service Reliability Management, ITOM AIOps, IT Operations Management]
---

# Install Service Reliability Management

Install the Service Reliability Management \(SRM\) application from the Admin Center or ServiceNow Store.

## Before you begin

Subscriptions required: ITSM Standard and ITOM Operator Professional subscriptions.

**Note:** The data visualizations store app v24.1.8 is also required. See [Data visualizations](https://store.servicenow.com/sn_appstore_store.do#!/store/application/2926d7e8a2ac632a750a9c9101f4cff0/24.0.2?referer=%2Fstore%2Fsearch%3Flistingtype%3Dallintegrations%25253Bancillary_app%25253Bcertified_apps%25253Bcontent%25253Bindustry_solution%25253Boem%25253Butility%25253Btemplate%25253Bgenerative_ai%25253Bsnow_solution%26q%3DData%2520Visualizations&sl=sh) in the ServiceNow Store to install the app.

To create and manage alert automations, install the Alert automation application available on request in the ServiceNow Store.

Role required: admin

## About this task

Roles and demo data are installed with SRM. The demo data includes templates that help accelerate implementation and SRM use.

## Procedure

1.  Navigate to **All** > **Service Operations Workspace Admin Center** > **Overview**.

2.  Locate the **Service Reliability Management** card and select **Install**.

3.  In the pop-up window, select **Start Install**.

    You're taken to the ServiceNow Store portal.

4.  Complete the necessary steps.

    **Note:** If any dependencies are red on the app store listing, select the row to open the dependent app and install it. If the dependent app is already installed but still appears in red, you can get or reopt it as needed.

    Demo data comprises the sample records that describe application features for the common use cases. Demo data is loaded when you first install the application on a development or test instance.

    Following installation, the **Service Reliability Management** card can be used to configure SRM.


**Parent Topic:**[Configuring Service Reliability Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-reliability-management/configuring-service-reliability-management.md)

**Previous topic:**[Configuring Service Reliability Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-reliability-management/configuring-service-reliability-management.md)

**Next topic:**[Assign an administrator to Service Reliability Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-reliability-management/sr-assign-admins.md)