---
title: View primary alerts associated with a service
description: View the primary alerts associated with a service to help troubleshoot issues with the service.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/view-primary-alerts-from-service-sow.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Service Operations Workspace, Configure, ITOM AIOps, IT Operations Management]
---

# View primary alerts associated with a service

View the primary alerts associated with a service to help troubleshoot issues with the service.

## Before you begin

Role required: evt\_mgmt\_admin

## Procedure

1.  Navigate to **Workspaces** > **Service Operations Workspace**.

2.  From the left navigation bar, select the Service Dashboard icon: \[Omitted image "icon-service-dashboard.png"\] Alt text: Service Dashboard icon.

    The Service Dashboard page appears.

    **Note:** The application services that appear in the Service Dashboard are those added to the Impact Filter Services list. For more information, see [Add application services for impact calculation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/event-management/add-impact-cal-services.md).

3.  Select a service tile.

    A pop-up window displays the business criticality and severity of a service.

    \[Omitted image "sow-itom-service-app-tile-options.png"\] Alt text: Application service tile with options to see service details and service map.

4.  Select **Service Details**.

    By default, the **Details** tab is selected.

5.  Select the **Related records** tab.

6.  From the left pane, select **Related Alerts**.

    \[Omitted image "sow-related-alerts.png"\] Alt text: View primary alerts associated with the service.

    View details about an alert by selecting its number in the **Number** column.


**Parent Topic:**[Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/workspace-dashboard-use.md)