---
title: View application service details in Service Operations Workspace
description: View comprehensive information about an application service, including its name, business criticality, ownership, process and operational status, traffic-based discovery details, discovery status, and relevant comments. This enables thorough analysis of the application service's current state and usage, provides clarity on ownership and criticality, and facilitates effective prioritization of resources and actions.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/worksplace-view-service-details.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Service Operations Workspace, Configure, ITOM AIOps, IT Operations Management]
---

# View application service details in Service Operations Workspace

View comprehensive information about an application service, including its name, business criticality, ownership, process and operational status, traffic-based discovery details, discovery status, and relevant comments. This enables thorough analysis of the application service's current state and usage, provides clarity on ownership and criticality, and facilitates effective prioritization of resources and actions.

## Before you begin

Role required: evt\_mgmt\_user, evt\_mgmt\_operator, or evt\_mgmt\_admin

## About this task

## Procedure

1.  Navigate to **Workspaces** > **Service Operations Workspace**.

2.  From the left navigation bar, select the Service Dashboard icon: \[Omitted image "icon-service-dashboard.png"\] Alt text: Service Dashboard icon.

    The Service Dashboard page appears.

    **Note:** The application services that appear in the Service Dashboard are those added to the Impact Filter Services list. For more information, see [Add application services for impact calculation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/event-management/add-impact-cal-services.md).

3.  Select a service tile.

    A pop-up window displays the business criticality and severity of a service.

    \[Omitted image "sow-itom-service-app-tile-options.png"\] Alt text: Application service tile with options to see service details and service map.

4.  Select **Service Details**.

    By default, the **Details** tab is selected.

    The details page provides comprehensive information about an application service.

    \[Omitted image "sow-app-service-details.png"\] Alt text: Application service details page

    For information on the fields, see [Application service details page](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/app-service-details.md).


**Parent Topic:**[Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/workspace-dashboard-use.md)