---
title: Interaction dashboard
description: Dashboard with distribution and process metrics for Interaction.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/Interaction.html
release: australia
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Platform Analytics KPIs and dashboards, Platform Analytics ITSM Dashboards, IT Service Management]
---

# Interaction dashboard

Dashboard with distribution and process metrics for Interaction.

KPIs for Interaction.

|Data Visualization|Description|
|------------------|-----------|
|Interactions with task associated \(by task type\)|Number of interactions that are associated with a task and are distributed by task type.|
|% First call resolution|Percentage of the interactions that are closed in the first call and no tasks are created.|
|Closed interaction \(by channel\)|Distribution of the closed interactions created from different channel.|