---
title: Benchmarks roles
description: The Benchmarks admin and the viewer roles are introduced with Benchmarks.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/benchmarks/c\_BenchRoles-cf.html
release: australia
product: Benchmarks
classification: benchmarks
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Explore, Benchmarks, IT Service Management]
---

# Benchmarks roles

The Benchmarks admin and the viewer roles are introduced with Benchmarks.

<table id="table_ukk_4pn_b1b"><thead><tr><th>

Role

</th><th>

Capabilities

</th><th>

Roles inherited

</th></tr></thead><tbody><tr><td>

sn\_bm\_client.benchmark\_admin

</td><td>

-   Set up Benchmarks from an instance
-   Opt in or out of the Benchmarks program
-   Enable, disable, or modify indicators \(including changing Performance Analytics indicator source, script, and conditions for those KPIs not requiring application-specific roles\)
-   Receive email notification when new aggregate monthly data is available
-   All functions of the Benchmarks viewer and Benchmarks recommendations roles

</td><td>

 

</td></tr><tr><td>

sn\_bm\_client.benchmark\_data\_viewer

</td><td>

-   View full benchmark reports in Service Portal
-   View data visualizations and drill-downs for analyzing trends \(not PA scorecards\)
-   Download visualizations
-   View industry category or size comparisons
-   Receive email notification when new aggregate monthly data is available

</td><td>

 

</td></tr><tr><td>

sn\_bm\_client.benchmark\_recommendation\_viewer

</td><td>

View benchmark KPI recommendation candidates.

</td><td>

sn\_process\_optimization\_viewer

</td></tr></tbody>
</table>