---
title: Configuring Benchmarks
description: Enable Benchmarks for ITSM and configure the settings to track the Benchmarks KPI and the trends.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/benchmarks/configuring-benchmarks.html
release: australia
product: Benchmarks
classification: benchmarks
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Benchmarks, IT Service Management]
---

# Configuring Benchmarks

Enable Benchmarks for ITSM and configure the settings to track the Benchmarks KPI and the trends.

You must opt in to Benchmarks to participate in Benchmarks data collection. However, you can opt out at any time.