---
title: View benchmark KPI data
description: Benchmarks KPI data is shown in Benchmarks dashboard built in Next Experience UI. Data includes values for your company instance, and for global data.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/benchmarks/t-newviewbenchkpidata-cf.html
release: australia
product: Benchmarks
classification: benchmarks
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [New Benchmarks Dashboard, Use, Benchmarks, IT Service Management]
---

# View benchmark KPI data

Benchmarks KPI data is shown in Benchmarks dashboard built in Next Experience UI. Data includes values for your company instance, and for global data.

## Before you begin

Role required: sn\_bm\_client.benchmark\_data\_viewer

## Procedure

1.  Navigate to **All** > **Benchmarks** > **Dashboard**.

2.  Select one of the **KPI categories** from the KPI list.

3.  To view the corresponding group of KPIs, click a tab.

    **Note:** If the data seems incomplete or incorrect, you can investigate the KPI definition and conditions in **Performance Analytics** > **Sources** > **Indicator Sources**.

4.  To filter results, select either an industry, number of users, or region in the **Compare with:** list.

    The data is automatically updated when you select a filter.

    **Note:** If a filter category contains fewer than 20 participants, the corresponding data is shown in the **Other** category.

5.  For choice of view, click either the list icon or the card-view icon.

    In card view, clicking a KPI shows the six-month KPI performance trend chart on the card.

6.  To download a report to a PDF file, click the **Download** button.


## What to do next

Click a KPI to view .