---
title: Change Management
description: The ServiceNow Change Management application provides a systematic approach to control the life cycle of all changes, facilitating beneficial changes to be made with minimum disruption to IT services.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/change-management/c\_ITILChangeManagement.html
release: australia
product: Change Management
classification: change-management
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [IT Service Management]
---

# Change Management

The ServiceNow® Change Management application provides a systematic approach to control the life cycle of all changes, facilitating beneficial changes to be made with minimum disruption to IT services.

ServiceNow Change Management integrates with the [Vulnerability response](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/c_VulnerabilityResponse.md) plugin to introduce extra functionality within Change Management.

## Get started

<table id="table_iwv_lpv_klb" class="nav-card"><tbody><tr><td>

[Explore \[Omitted image "bus-explore.svg"\] Alt text: Learn about Change Management concepts and features.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/change-management/change-types.md)

</td><td>

[Configure \[Omitted image "bus-sdlc.svg"\] Alt text: Configure environment, tools, and user access.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/change-management/configure-change-management.md)

</td><td>

[Use \[Omitted image "esg-digital-readiness.svg"\] Alt text:Learn how you can use Change Management.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/change-management/using-change-management.md)

</td></tr><tr><td>

[Reference \[Omitted image "bus-learn.svg"\] Alt text:Get details about Change Management components such as roles and dependent applications.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/change-management/reference-change-management.md)

</td><td>

[Use agentic AI\[Omitted image "bus-ai-sparkle.svg"\] Alt text:Use the ITSM Change Management agentic workflows to manage and complete tasks autonomously.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/change-management/now-assist-itsm-agentic-ai-in-change.md)

</td><td>

 

</td></tr></tbody>
</table>-   **[Exploring Change Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/change-management/exploring-change-management.md)**  
The Change Management processes for a change request are controlled by workflows defined for a specific change request type.
-   **[Configuring Change Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/change-management/configure-change-management.md)**  
You can configure various aspects of Change Management based on the specific requirements of your organization.
-   **[Using Change Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/change-management/using-change-management.md)**  
Work on a change request seamlessly and create the approval policies as required to meet your organizational needs.
-   **[Agentic AI in change management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/change-management/now-assist-itsm-agentic-ai-in-change.md)**  
Use the ITSM change management agentic workflows to manage and complete tasks autonomously.
-   **[Reference section for Change Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/change-management/reference-change-management.md)**  
Reference sections provide additional information about components installed with Change Management.

**Parent Topic:**[IT Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/r_ITServiceManagement.md)