---
title: Configure success score rating
description: Based on the change success score rating, a color and text is associated that is displayed as part of the Change Success Score card. By default, four success score ratings are available with a specific score range.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/change-management/change-success-score-rating.html
release: australia
product: Change Management
classification: change-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Change success score, Configure, Change Management, IT Service Management]
---

# Configure success score rating

Based on the change success score rating, a color and text is associated that is displayed as part of the Change Success Score card. By default, four success score ratings are available with a specific score range.

## Before you begin

Role required: admin

The following default ratings available.

-   Low
-   Medium
-   High
-   Excellent

Each rating is associated with a default range and color.

The Change Success Score Ratings table is used to hold the records of the text and a color associated with the success score range.

You can choose to modify the score range, color, introduce, or modify new rating values. The values defined here can be viewed in the **Change Success Score card** on the change Request form.

**Note:** The change success score feature is installed after you activate the Change Management - change success score plugin available with the ITSM Professional subscription only. Contact your account manager for more information.

\[Omitted image "change-success-score-tokyo.png"\] Alt text: Change Success Score card

## Procedure

1.  Navigate to **All** > **Change** > **Administration** > **Change Success Score Ratings**.

2.  Perform the given action based on your requirements.

    |Action|Procedure|
    |------|---------|
    |**To add a new score range**|Select **New** and fill in the range details and the color you want to associate and submit.|
    |**To modify the existing range**|Open the rating, and select the **here** link in the record information message to modify the values.|

3.  Select **Update**.


**Parent Topic:**[Change success score](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/change-management/change-success-score.md)