---
title: Download the Mobile Agent mobile application
description: Access Mobile Agent on your mobile device to manage your change tasks.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/change-management/configure-servicenow-agent.html
release: australia
product: Change Management
classification: change-management
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Mobile experience for Change Management, Use, Change Management, IT Service Management]
---

# Download the Mobile Agent mobile application

Access Mobile Agent on your mobile device to manage your change tasks.

## Before you begin

Role required: itil or sn\_change\_write

## About this task

The Mobile Agent mobile application runs on the Mobile App Builder mobile platform. Activate the ITSM Mobile Experience \(com.sn\_itsm\_mobile\) plugin to enable the ITSM mobile application on your device.

## Procedure

1.  In your mobile device, go to Apple App store if you are on an iOS platform or Google Play Store if you are on an Android platform.

2.  Search for `ServiceNow Agent`.

3.  Download and install the ServiceNow Agent application.


**Parent Topic:**[Mobile experience for Change Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/change-management/mobile-experience-cm.md)