---
title: Exploring Change Management
description: The Change Management processes for a change request are controlled by workflows defined for a specific change request type.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/change-management/exploring-change-management.html
release: australia
product: Change Management
classification: change-management
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Change Management, IT Service Management]
---

# Exploring Change Management

The Change Management processes for a change request are controlled by workflows defined for a specific change request type.

-   **[Change model management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/change-management/manage-change-models.md)**  
Change models help streamline change requests by tailoring a fit-for-purpose process to support specific, common change use cases.
-   **[Change types](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/change-management/change-types.md)**  
Change Management supports the three types of service changes ITIL describes — standard, emergency, and normal. The change type determines which state model is invoked and the change process that must be followed.
-   **[Change templates](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/change-management/change-templates.md)**  
Standardize the creation of change requests by creating change templates based on all available change models.
-   **[State progression for normal, standard, and emergency changes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/change-management/normal-standard-emergency-states.md)**  
Each change request model progresses through a number of state values in a specific order.
-   **[Modify the email notification for change request state changes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/change-management/configure-state-change-notifications.md)**  
There is a change request email notification, which, if active, sends a notification to the user when the state progresses to **Scheduled**, **Implement**, **Review**, or **Canceled**. You can modify the change request notification to specify when to send it, who receives it, and what it contains.
-   **[Change approval policies](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/change-management/change-approval-policy.md)**  
In Change approval policies, approval definitions are used to generate approvals according to your business requirements.
-   **[Approval with e-Signature for change requests](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/change-management/approval-e-signature-changes.md)**  
Use e-signatures to add an additional layer of verification and compliance to change approval workflows. e-signatures are supported in both Core UI and Service Operations Workspace \(SOW\).
-   **[Change Advisory Board \(CAB\) workbench](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/change-management/cab-workbench.md)**  
The Change Advisory Board \(CAB\) workbench enables a CAB manager to schedule, plan, and manage CAB meetings.
-   **[Upgrade Change Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/change-management/migrate-change-mgmt-pre-geneva.md)**  
Follow these instructions to upgrade your Change Management system.

**Parent Topic:**[Change Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/change-management/c_ITILChangeManagement.md)