---
title: Get started with Change Management mobile tasks
description: Access Mobile Agent on your mobile device to manage change tasks.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/change-management/getting-started-with-changetasks.html
release: australia
product: Change Management
classification: change-management
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Mobile experience for Change Management, Use, Change Management, IT Service Management]
---

# Get started with Change Management mobile tasks

Access Mobile Agent on your mobile device to manage change tasks.

## Before you begin

Download ServiceNow Agent on an iOS platform from the Apple App Store or on an Android platform from Google Play Store. For more information, see [Download the Mobile Agent mobile application](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/change-management/configure-servicenow-agent.md).

Role required: itil or sn\_change\_write

## Procedure

1.  Open Mobile Agent and tap the plus icon \(**+**\).

2.  Add a ServiceNow instance by tapping the plus icon \(+\) and then entering the instance address.

    You do not need to include `service-now.com` at the end of the instance name.

3.  Tap **Change tasks** to get started with managing your change tasks.


-   **[View change tasks](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/change-management/mobile-view-changetask.md)**  
You can view the state, risk, and the schedule of the change tasks in the Mobile Agent mobile application.
-   **[Add comments to your change tasks](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/change-management/mobile-add-comment-changetask.md)**  
You can add comments to a change task from the Mobile Agent mobile application. For example, to add an insight about the change task or a discussion regarding the change task.
-   **[Resolve or close a change task](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/change-management/mobile-resolve-changetask.md)**  
When you implement the change task, you can close the task from the Mobile Agent mobile application.

**Parent Topic:**[Mobile experience for Change Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/change-management/mobile-experience-cm.md)