---
title: Configuring Coaching
description: Get the Coaching application, and set up coaching opportunities, surveys, and surveys.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/coaching/cf-configuring-coaching.html
release: australia
product: Coaching
classification: coaching
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Coaching, IT Service Management]
---

# Configuring Coaching

Get the Coaching application, and set up coaching opportunities, surveys, and surveys.

-   **[Request Coaching](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/coaching/cf-request-coaching.md)**  
The Coaching \(com.sn\_coaching\) plugin requires a separate subscription and must be activated by ServiceNow personnel.
-   **[Define trigger conditions for a coaching opportunity](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/coaching/cf-create-coaching-opportunity.md)**  
Use the Coaching Opportunity form to define a critical moment in a process on which a user can be coached. A coaching opportunity consists of the relationship between a process that can be improved, and coaches and trainees.
-   **[Identify and add course items for a virtual coach](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/coaching/cf-identify-learning-content.md)**  
Define filters and add course items for automated virtual coaching. When a coaching assessment is triggered, the course items are automatically attached to the assessment.
-   **[Setting up Coaching and surveys](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/coaching/cf-setting-up-coaching.md)**  
To take full advantage of Coaching, configure the Coaching application and set up surveys.

**Parent Topic:**[IT Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/r_ITServiceManagement.md)