---
title: Add a collaborative communication task
description: In major incident workbench, you can add a collaborative communication task to collaborate and understand the progress of communication plan and its related tasks.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/collaboration-services/add-collaborate-task.html
release: australia
product: Collaboration Services
classification: collaboration-services
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Process flow for Slack communication, Collaboration services, IT Service Management]
---

# Add a collaborative communication task

In major incident workbench, you can add a collaborative communication task to collaborate and understand the progress of communication plan and its related tasks.

## Before you begin

-   Role required: major\_incident\_manager
-   This feature is compatible with:
    -   Collaboration Services store app - minimum version 3.04
    -   Slack store app - minimum version 1.4.x

## Procedure

1.  Navigate to **All** > **Incident** **Major incident** > **Open**.

2.  Select the incident for which you want to add a collaborative communication task.

3.  Click **View Workbench**.

4.  Click the **Collaborate** tab, and then click **Add** that appears in the Collaborative Communication Tasks section.

5.  On the form, fill in the fields.

    |Field|Description|
    |-----|-----------|
    |Communication Plan|List to select a new communication plan or to select an existing plan and add communication tasks to the plan|
    |Plan Short description|Brief description of what the communication plan is all about.|
    |Task Short description|Brief description of what the communication task is all about.|
    |Channel|Option to select **Slack chat** as a channel for collaboration.|
    |Frequency|Frequency at which a specific task must be executed. A task can be executed only once or on specific durations|
    |Due in\(Minutes\)|Time span when the task must be executed after the task initiates. For recurring tasks, it also indicates the time span after which the task must repeat.|

6.  Click **Next**.

7.  In the **Manage Recipients** tab, add the users required to be involved in the major incident collaborative communication task, and click **Add**.