---
title: Configure Slack as a communication channel for a communication task
description: Configure Slack as a mode of communication for a communication task to send direct message to the users.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/collaboration-services/configure-slack-for-comm-task.html
release: australia
product: Collaboration Services
classification: collaboration-services
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Collaboration services, IT Service Management]
---

# Configure Slack as a communication channel for a communication task

Configure Slack as a mode of communication for a communication task to send direct message to the users.

## Before you begin

Role required: admin

## Procedure

1.  Navigate to **All** > **Incident** > **Communication Plan Definitions**.

2.  Open the communication plan where you want to add Slack as a communication channel for a communication task.

3.  Open the communication task definition for which you want to add Slack as the mode of communication.

4.  Click the **Add Channel – Slack** related links.

5.  Click **Submit**.

    Slack gets added as a communication channel for the communication task.