---
title: Create a Slack channel for a collaborative communication task
description: Create a Slack channel for a collaborative communication task to collaborate and discuss the communication task details.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/collaboration-services/create-slack-for-collab-comm-task.html
release: australia
product: Collaboration Services
classification: collaboration-services
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Add a collaborative communication task, Process flow for Slack communication, Collaboration services, IT Service Management]
---

# Create a Slack channel for a collaborative communication task

Create a Slack channel for a collaborative communication task to collaborate and discuss the communication task details.

## Before you begin

Role required: major\_incident\_manager

## Procedure

1.  Navigate to **All** > **Incident** > **Major Incident** **Open**.

2.  Select the relevant major incident.

3.  Click **View Workbench**.

4.  Click the **Collaborate** tab.

    The Collaborative Communication Tasks section appears.

5.  Click **Initiate** for the task that you want to create a Slack channel.

6.  On the form, fill in the fields.

    |Fields|Description|
    |------|-----------|
    |Add participants|Individual users or groups whom you want as participants to the channel.|
    |Recommended and Selected|Columns to personalize your list. Select the items in the **Recommended** column and move them to the **Selected** column using the right-arrow icon.|
    |Channel name|Unique name for the channel that differentiates it from the rest of the channels in Slack.|
    |Channel topic|Description about the purpose of the channel.|
    |Include a brief message for participants|Brief message that you want to send to the participants.|
    |Private channel|Option to indicate whether the slack channel is private or public.|

7.  Click **Start**.

    A slack channel is created, and you see the **View channel** and **Import messages** buttons next to the task.

8.  To view the channel on slack, click **View channel**.

9.  To import messages, click **Import messages**.

    For more information on how to import messages, see [import-messages-from-incident](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/collaboration-services/import-messages-from-incident.md).