---
title: Continual Improvement Management
description: The ServiceNow Continual Improvement Management \(CIM\) application enables you to request improvement opportunities, and implement phases and tasks to meet performance goals, track progress, and measure success.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/continual-improvement-management/cim-landing-page.html
release: australia
product: Continual Improvement Management
classification: continual-improvement-management
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [IT Service Management]
---

# Continual Improvement Management

The ServiceNow® Continual Improvement Management \(CIM\) application enables you to request improvement opportunities, and implement phases and tasks to meet performance goals, track progress, and measure success.

An improvement initiative consists of:

-   Goals to measure success
-   Phases to organize work effort
-   Tasks with specific actions to complete

## Continual Improvement Management concepts

-   [Continual Improvement Management overview](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/continual-improvement-management/get-started-cim.md)
-   [Install Continual Improvement Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/continual-improvement-management/request-cim.md)
-   [Identifying improvement opportunities](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/continual-improvement-management/cim-improvement-request.md)
-   [Managing improvements](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/continual-improvement-management/cim-improvement-initiative-mgmt.md)
-   [Domain separation and Continual Improvement Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/continual-improvement-management/cim-domain-separation.md)

## Get help from ServiceNow resources

-   [Ask or answer questions in the Continual Improvement Management forum](https://community.servicenow.com/community?id=community_forum&sys_id=a1291a2ddbd897c068c1fb651f961992)
-   [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
-   [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case)