---
title: Add an alert action
description: Set up an alert action with Proactive Engagement for Digital End-User Experience to detect the digital experience issues and automate resolution actions.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/digital-end-user-experience-dex/add-alert-action.html
release: australia
product: Digital End-User Experience \(DEX\)
classification: digital-end-user-experience-dex
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
keywords: [alert action, add alert action, automated alert response, alert notification action]
breadcrumb: [Creating a metric rule, Alert rules, Configure, Digital End-User Experience, IT Service Management]
---

# Add an alert action

Set up an alert action with Proactive Engagement for Digital End-User Experience to detect the digital experience issues and automate resolution actions.

## Before you begin

-   Confirm that the Proactive Engagement plugin \(sn\_pren\) for Digital End-User Experience \(DEX\) is installed.
-   Make sure that the configuration items for the metric rule are specified and the alert metric criteria are defined. For more information, see [Specify metric rule CI](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/digital-end-user-experience-dex/specify-metric-rule-applications.md) and [Define alert criteria](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/digital-end-user-experience-dex/define-alert-metric-criteria.md).

Role required: sn\_dex.admin

## Procedure

1.  From the **Add alert action \(optional\)** page, select **Add resolution**.

2.  On the Proactive resolution content page, fill in the fields.

    For a description of the field values, see [Resolution for Proactive Engagement](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/proactive-engagement/resolutions.md).

3.  Select **Continue to Engagement Settings**.

4.  Configure the engagement settings to facilitate self-resolution of issues through predefined solutions.

    For more details about the engagement settings, see [Engagement Settings for Proactive Engagement](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/proactive-engagement/engagement-settings.md).

5.  Select **Add Resolution**.