---
title: Change metrics collection frequency
description: Change how often the DEX metrics are collected for specific criteria.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/digital-end-user-experience-dex/change-metrics-collection-frequency.html
release: australia
product: Digital End-User Experience \(DEX\)
classification: digital-end-user-experience-dex
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
keywords: [metrics collection frequency, change collection frequency, override interval, metric collection interval]
breadcrumb: [Collecting DEX metrics, Configure, Digital End-User Experience, IT Service Management]
---

# Change metrics collection frequency

Change how often the DEX metrics are collected for specific criteria.

## Before you begin

Role required: sn\_dex\_admin

## Procedure

1.  Navigate to **Workspaces** > **Service Operations Workspace**.

2.  In the primary navigation pane, select the DEX Administration icon \(\[Omitted image "icon-administration.png"\] Alt text:\).

3.  In the Device and application configuration section, select **Manage policies** on the Agent policies card.

4.  Select the policy for which you want to modify the frequency.

5.  In the policy record, select **Edit in Sandbox**.

    **Note:** Make sure you're editing in the correct application.

    \[Omitted image "acc-policy-edit-in-sandbox.png"\] Alt text: Policy form with the record application and the Edit in Sandbox button highlighted

6.  In the Check Instances related list, select the name of the appropriate instance.

7.  In the **Override interval\(sec\)** field, update the value as needed.

8.  Select **Update**, then select **Return to Policy**.

9.  Select **Republish**.