---
title: Setting up DEX Desktop Assistant
description: Configure Desktop Assistant so employees can access self-service tools, support channels such as Employee Center and Virtual Agent, and notifications about outages and announcements directly from their desktop.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/digital-end-user-experience-dex/config-dex-desktop-exp.html
release: australia
product: Digital End-User Experience \(DEX\)
classification: digital-end-user-experience-dex
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Configure, Digital End-User Experience, IT Service Management]
---

# Setting up DEX Desktop Assistant

Configure Desktop Assistant so employees can access self-service tools, support channels such as Employee Center and Virtual Agent, and notifications about outages and announcements directly from their desktop.

## Configuration overview

You must have the Desktop Assistant administrator role \[sn\_dex\_desktop.admin\] role to configure Desktop Assistant.

1.  [Download and install Desktop Assistant](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/digital-end-user-experience-dex/download-desktop-experience.md).
2.  [Configure Open Authorization details](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/digital-end-user-experience-dex/configure-oauth-details.md).
3.  [Customize Desktop Assistant home page](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/digital-end-user-experience-dex/change-home-page-title.md).
4.  [Enable or disable notifications](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/digital-end-user-experience-dex/enable-notification.md).
5.  [Enable Virtual Agent or chat](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/digital-end-user-experience-dex/enable-va-chat.md).
6.  [Map a card to a section](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/digital-end-user-experience-dex/map-card-section.md) or [Delete a card from the Desktop Assistant home page](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/digital-end-user-experience-dex/delete-card.md).
7.  [Add a section in the Desktop Assistant home page](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/digital-end-user-experience-dex/add-home-page-section.md) or [Delete a section from the Desktop Assistant home page](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/digital-end-user-experience-dex/delete-home-page-section.md).

**Note:** If you experience issues with Desktop Assistant, troubleshoot them by accessing the logs at these locations:

-   macOS: `Users/[username]/Library/Application Support/desktop_assistant_app/logs`
-   Windows: `Users\[username]\AppData\Roaming\desktop_assistant_app\logs`