---
title: Creating a metric rule
description: You can create a metric rule to establish criteria and thresholds for performance metrics, enabling timely alerts and proactive system management.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/digital-end-user-experience-dex/create-metric-rules.html
release: australia
product: Digital End-User Experience \(DEX\)
classification: digital-end-user-experience-dex
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
keywords: [metric rule, create metric rule, performance metrics, alert thresholds, metric criteria, proactive system management]
breadcrumb: [Alert rules, Configure, Digital End-User Experience, IT Service Management]
---

# Creating a metric rule

You can create a metric rule to establish criteria and thresholds for performance metrics, enabling timely alerts and proactive system management.

To create a metric rule, you must perform the following steps.

1.  [Specify metric rule CI](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/digital-end-user-experience-dex/specify-metric-rule-applications.md).
2.  [Define alert criteria](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/digital-end-user-experience-dex/define-alert-metric-criteria.md).
3.  [Add an alert action](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/digital-end-user-experience-dex/add-alert-action.md).
4.  [Define alert rule name and status](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/digital-end-user-experience-dex/define-alert-name-state.md).