---
title: Define alert criteria
description: Specify the event alert criteria by choosing the alert severity, defining thresholds, and specifying conditions for when the alert must be triggered.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/digital-end-user-experience-dex/define-alert-criteria-event.html
release: australia
product: Digital End-User Experience \(DEX\)
classification: digital-end-user-experience-dex
topic_type: task
last_updated: "2026-04-27"
reading_time_minutes: 1
keywords: [event alert criteria, alert severity, alert thresholds, event alert conditions]
breadcrumb: [Creating an event rule, Alert rules, Configure, Digital End-User Experience, IT Service Management]
---

# Define alert criteria

Specify the event alert criteria by choosing the alert severity, defining thresholds, and specifying conditions for when the alert must be triggered.

## Before you begin

Role required: sn\_dex.admin

## Procedure

1.  In the **Alert severity** field, select a severity for the alert.

2.  Define the thresholds for the alert.

3.  Add another alert severity level by selecting **Add another alert severity**.

4.  In the Alert when section, select a time period.

5.  Under **Clear the alert when**, define the conditions for when to clear the alert.

6.  Select **Next**.


## What to do next

[Define alert rule name and status](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/digital-end-user-experience-dex/define-alert-name-state.md).