---
title: DEX policies for Windows devices
description: Policy reference for DEX monitoring on Windows devices. Use this reference to understand available check instances, frequencies, and parameters for application, network, and device monitoring.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/digital-end-user-experience-dex/dex-policies-windows.html
release: australia
product: Digital End-User Experience \(DEX\)
classification: digital-end-user-experience-dex
topic_type: reference
last_updated: "2026-03-12"
reading_time_minutes: 3
breadcrumb: [DEX Content Playbook reference, Reference, Digital End-User Experience, IT Service Management]
---

# DEX policies for Windows devices

Policy reference for DEX monitoring on Windows devices. Use this reference to understand available check instances, frequencies, and parameters for application, network, and device monitoring.

To fetch the complete playbook data for a Windows device, the Agent Client Collector \(ACC\) must run as a local system account. For more details on how to set up the ACC service as a local system account, see [Run ACC as a local system account user](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/digital-end-user-experience-dex/run-acc-local-sys-account.md).

## Policies for Windows — Application

DEX provides the following policies for applications.

<table id="table_hxg_t1b_bxb"><thead><tr><th>

Check instance

</th><th>

Description

</th><th>

Frequency

</th><th>

Historical or latest

</th><th>

Check instance parameters\*

</th></tr></thead><tbody><tr><td>

os.win.check-app-historical

</td><td>

Collects the application metrics in the Windows device and sends the metric data to Metric Base.

</td><td>

5 mins

</td><td>

Historical

</td><td>

cpu\_usage, memory\_usage, uptime, last\_access\_time, crashes, io\_usage\_read, io\_usage\_write, is\_running, freezes,zscaler\_service\_status

</td></tr><tr><td>

os.win.check-app-sccm-latest

</td><td>

Collect application-specific metrics for the Microsoft System Center Configuration Manager app on theWindows device.

</td><td>

24 hours

</td><td>

Latest

</td><td>

Not applicable

</td></tr><tr><td colspan="5">

**Important:** \* DEX Windows Apps Metrics with the uptime check instance parameter only runs with the Local System account.

</td></tr></tbody>
</table>## Policies for Windows — Application Network Experience

Before configuring the following policies, make sure that the Agent Client Collector is version 4.2 or higher to display the network path for applications. Additionally, the DEX browser extension plugin must be installed and should be version 2.5.0 or higher to fetch network metrics for web applications.

**Note:** These policies have the following limitations:

-   A tracert command is used to get the network path.
-   ANE doesn't work for path in the domain URL. Example: &lt;domain&gt;/&lt;path&gt;

DEX provides the following policies for applications.

|Check instance|Description|Frequency|Historical or latest|Check instance parameters|
|--------------|-----------|---------|--------------------|-------------------------|
|os.win.check-app-dom-network-historical|Collects Windows installed apps network monitoring metrics like latency, packet loss, and jitter and sends monitoring data to Metric Base and the ServiceNow® instance.|10 mins|Historical|domain\_network\_details|
|os.win.check-web-app-dom-net-historical|Collects Windows Web apps network monitoring metrics like latency, packet loss, and jitter and sends monitoring data to Metric Base and the ServiceNow instance.|10 mins|Historical|domain\_network\_details|
|os.win.check-app-dom-network-latest|Collects Windows Web apps network monitoring metrics like latency, packet loss, and jitter and sends monitoring data to Metric Base and the ServiceNow instance.|30 mins|Latest|source\_details, domain\_network\_route\_details|

## Policies for Windows — Device

DEX provides the following policies for devices.

<table id="table_cj5_4yd_1fc"><thead><tr><th>

Check instance

</th><th>

Description

</th><th>

Frequency

</th><th>

Historical or latest

</th><th>

Check instance parameters\*

</th></tr></thead><tbody><tr><td>

os.win.check-system-metrics-latest

</td><td>

Collects Windows device metrics and sends the metric data to the ServiceNow instance.

</td><td>

24 hours

</td><td>

Latest

</td><td>

uptime, logged\_in, antivirus\_enabled, firewall\_enabled, disk\_details, device\_details, battery\_details, bsod\_details, cpu\_details, os\_details, power\_plan, stability\_index, pending\_updates, network\_details, bitlocker\_details, user\_profiles, antimalware\_details, hard\_drive\_status, peripheral\_devices\_details, cpu\_usage, memory\_details, device\_events, last\_access\_time, os\_setup\_details,bios\_details, network\_connection\_profiles, network\_adapter\_details,gpu\_usage, gpu\_vram\_usage,boot\_details

</td></tr><tr><td colspan="5">

**Important:** \* DEX Windows Device Metrics with the following check instance parameters runs only with a Local System account: energy\_consumption, bitlocker\_details, last\_access\_time, pending\_updates, user\_profiles.

</td></tr><tr><td>

os.win.check-system-metrics-historical

</td><td>

Collects Windows device metrics and sends the metric data to MetricBase.

</td><td>

30 mins

</td><td>

Historical

</td><td>

network\_connection\_profiles

</td></tr><tr><td>

os.win.check-system-metrics-historical

</td><td>

Collects Windows device metrics and sends the metric data to MetricBase.

</td><td>

5 mins

</td><td>

Historical

</td><td>

disk\_usage, io\_usage\_write, io\_usage\_read,cpu\_usage, battery\_charge\_percentage, energy\_consumption, memory\_details,uptime, disk\_details, cpu\_performance\_details, crashes, power\_consumption, wifi\_transmit\_rate, wifi\_receive\_rate, wifi\_signal\_strength

</td></tr><tr><td>

os.win.check-process-data

</td><td>

Collects data for running Windows processes and sends the data to the ServiceNow instance.

</td><td>

24 hours

</td><td>

Not applicable

</td><td>

Not applicable

</td></tr><tr><td>

os.win.check-sys-compliance-historical

</td><td>

Collects Windows device metrics and sends the metric data to the ServiceNow instance.

</td><td>

5 mins

</td><td>

Historical

</td><td>

Not applicable

</td></tr><tr><td>

os.win.check-sys-compliance-latest

</td><td>

Collects Windows device metrics and sends the metric data to the ServiceNow instance.

</td><td>

24 hours

</td><td>

Latest

</td><td>

Not applicable

</td></tr><tr><td>

os.win.check-system-executables-latest

</td><td>

Collects all the executables present on all volumes of a Windows device.

</td><td>

24 hours

</td><td>

Latest

</td><td>

config\_file\_read

</td></tr><tr><td>

os.win.check-system-registry-latest

</td><td>

Gets registry data on Windows device.

</td><td>

24 hours

</td><td>

Latest

</td><td>

config\_file\_read

</td></tr></tbody>
</table>|Check instance|Description|Frequency|Historical or latest|Check instance parameters|
|--------------|-----------|---------|--------------------|-------------------------|
|os.win.check-system-custom-query-on-chan|Gets a logged-in user's data on a Windows device whenever there’s a change.|60 secs|Latest|query,query\_sys\_id, query\_type|

|Check instance|Description|Frequency|Historical or latest|Check instance parameters|
|--------------|-----------|---------|--------------------|-------------------------|
|os.all.check.internal.get-device-configu|Gets a logged-in user's device configuration whenever there’s a change.|60 secs|Latest|Not applicable|

**Note:** If you upgrade the DEX Content Playbook plugin on an instance and encounter unexpected policy update issues, see the [Troubleshooting: Policy update issues post DEX plugin upgrade \[KB1586917\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB1586917) article in the Now Support knowledge base.

**Parent Topic:**[DEX Content Playbook reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/digital-end-user-experience-dex/dex-content-playbook-reference.md)