---
title: Device details
description: Device details in Service Operations Workspace provide operational status and configuration information for devices in your environment. Use this view to review asset tags, serial numbers, model IDs, manufacturers, and connected component details for a selected device.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/digital-end-user-experience-dex/dex-workspace-user-details.html
release: australia
product: Digital End-User Experience \(DEX\)
classification: digital-end-user-experience-dex
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [DEX Application and Device Health pages, Monitor, Digital End-User Experience, IT Service Management]
---

# Device details

Device details in Service Operations Workspace provide operational status and configuration information for devices in your environment. Use this view to review asset tags, serial numbers, model IDs, manufacturers, and connected component details for a selected device.

To access a user and device details, **Workspaces** > **Service Operations Workspace** and select the Devices icon \(\[Omitted image "icon-devices.png"\] Alt text: The Devices icon.\) in the primary navigation pane, then select a device from the list.

**Note:**

-   Devices are categorized as **Up** or **Down** based on their current operational status.
-   Select **Computer details** to access comprehensive information about the device. The information includes the asset tag, serial number, model ID, manufacturer, and configuration details of connected components.

To learn more, see [Device details pages](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/digital-end-user-experience-dex/user-device-details-pages.md).