---
title: Download Desktop Assistant installer on Windows devices
description: Download the Desktop Assistant installer on your Windows device to install the Desktop Assistant application.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/digital-end-user-experience-dex/download-desktop-exp-win.html
release: australia
product: Digital End-User Experience \(DEX\)
classification: digital-end-user-experience-dex
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Download and install, Set up Desktop Assistant, Configure, Digital End-User Experience, IT Service Management]
---

# Download Desktop Assistant installer on Windows devices

Download the Desktop Assistant installer on your Windows device to install the Desktop Assistant application.

## Before you begin

Role required: sn\_dex\_desktop.admin

## Procedure

1.  Navigate to **All** > **Desktop Assistant** > **Deployment** > **Installer and Uninstaller**.

2.  In the Windows Download section of the Desktop Assistant Downloads page, select the download icon \(\[Omitted image "icon-download-blue.png"\] Alt text: Download icon\) for the **MSI \[x64 arch\]** installer.

    The `Desktop_Assistant_<Version>.msi` file is downloaded to your computer.

3.  Double-click the setup file and follow the steps in the installation wizard to complete the installation.


## Result

Desktop Assistant is installed. You see the Desktop Assistant application on the Start Menu and the Desktop Assistant icon \(\[Omitted image "icon-desktop-exp.png"\] Alt text: Desktop Assistant icon\) on the system tray.

When you install Desktop Assistant by using the installer, the instance URL field on the login page is not populated automatically. As a system administrator, you can update the instance URL in the Desktop Assistant configuration file. For more information, see [Update instance URL in the Desktop Assistant configuration file](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/digital-end-user-experience-dex/update-da-instance-url.md).

**Note:** Only the system administrator must update the configuration file or make changes to it while deploying Desktop Assistant on devices.