---
title: Enable application monitoring
description: Enable application monitoring to gain insights into performance metrics, diagnose issues, and promote optimal functionality, enhancing performance and proactively addressing potential bottlenecks or failures.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/digital-end-user-experience-dex/enable-app-monitor.html
release: australia
product: Digital End-User Experience \(DEX\)
classification: digital-end-user-experience-dex
topic_type: task
last_updated: "2026-10-09"
reading_time_minutes: 1
keywords: [turn on monitoring, mcm monitoring, teams call quality, zoom monitoring, turn on metrics monitoring, advanced monitoring]
breadcrumb: [Application monitoring setup, Configure, Digital End-User Experience, IT Service Management]
---

# Enable application monitoring

Enable application monitoring to gain insights into performance metrics, diagnose issues, and promote optimal functionality, enhancing performance and proactively addressing potential bottlenecks or failures.

## Before you begin

Confirm that the DEX plugin \(sn\_dex\) is installed.

Role required: sn\_dex.admin

## Procedure

1.  Navigate to **Workspaces** > **Service Operations Workspace**.

2.  In the primary navigation pane, select the DEX Administration icon \(\[Omitted image "icon-administration.png"\] Alt text:\).

3.  On the Application management card, select **Configure applications**.

    The list of monitored applications appears.

4.  Select the name of the application for which you want to enable monitoring.

    To enable monitoring for more than one application, you can select the check boxes next to an application and select **Turn on metrics monitoring** under **Actions**.

5.  Only when enabling the Microsoft Configuration Manager \(MCM\), Microsoft Teams, or DEX for Zoom include **Advanced monitoring** by selecting **MCM - Only choose this option for MCM** or **Microsoft Teams** from the drop-down list.

    **Note:**

    -   For more details on the MCM monitoring, see [Advanced app metrics page](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/digital-end-user-experience-dex/adanced-app-metrics-page.md).
    -   For more details on Microsoft teams call quality, see [Monitor Microsoft Teams call quality](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/digital-end-user-experience-dex/monitor-teams-call-quality.md).
    -   For more details on Zoom calls monitoring, see [Monitor Zoom call quality using DEX](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/digital-end-user-experience-dex/monitor-zoom-call-quality-using-dex.md).
6.  Select **Save**.


**Parent Topic:**[DEX application monitoring](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/digital-end-user-experience-dex/dex-application-monitoring.md)