---
title: Monitor your user apps network
description: Monitor your app's network to ensure top performance, reduce latency, and improve security. Track key metrics to spot issues early, optimize resource use, and fix problems before they impact users.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/digital-end-user-experience-dex/monitor-user-apps-network.html
release: australia
product: Digital End-User Experience \(DEX\)
classification: digital-end-user-experience-dex
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
keywords: [monitor user applications, network monitoring, app and network monitoring, network experience, connection details, network latency]
breadcrumb: [Monitor, Digital End-User Experience, IT Service Management]
---

# Monitor your user apps network

Monitor your app's network to ensure top performance, reduce latency, and improve security. Track key metrics to spot issues early, optimize resource use, and fix problems before they impact users.

## Before you begin

Confirm that the DEX plugin \(sn\_dex\) is installed.

Role required: admin

## Procedure

1.  Navigate to **Workspaces** > **Service Operations Workspace** and select the **Devices** icon\(\[Omitted image "icon-devices.png"\] Alt text: Devices icon\) from the primary navigation pane.

2.  Select a device from the list.

3.  In the **Network experience** section, select one of the following options:

    -   Connection details: Information about the user's Wi-Fi, wired, and VPN connection.
    -   App connection stability: Information about the network stability related to latency, packet loss, and jitter.

        This option is applicable only to Windows OS.

    -   App connection path: Network path data for a selected application.

        This option is applicable only to Windows OS.

    -   Live application hops: List of hops between the user's device and an application server that can help you identify and fix network bottlenecks.
    For more details, see [Network experience pages](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/digital-end-user-experience-dex/network-experience-pages.md).