---
title: Run remedial actions from the Action library
description: Run remedial actions from the Action library in incident investigation with DEX to resolve detected device and application issues.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/digital-end-user-experience-dex/remedial-actions-action-library.html
release: australia
product: Digital End-User Experience \(DEX\)
classification: digital-end-user-experience-dex
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Suggested resolutions and remedial actions, Incident diagnostics and suggested resolutions, DEX for service desk agents, Digital End-User Experience, IT Service Management]
---

# Run remedial actions from the Action library

Run remedial actions from the Action library in incident investigation with DEX to resolve detected device and application issues.

## Before you begin

Role required: sn\_dex.service\_desk\_user, sn\_dex.engineer

## Procedure

1.  Navigate to **Workspaces** > **Service Operations Workspace**.

2.  Select the List icon \[Omitted image "icon-list.png"\] Alt text: from the navigation pane and navigate to the incidents list from the Incidents section.

3.  Open the incident record for the DEX monitored device and select the **Investigation** tab.

4.  Select the Action library icon \[Omitted image "icon-action-library.png"\] Alt text: in the contextual side panel.

5.  Browse the list of available remedial actions and choose an action that addresses your issue.

6.  Select **Run action** on the action card to execute the action.


## What to do next

Monitor the progress of an action or cancel an ongoing action from the playbook panel. For more information, see [Manage remedial actions in DEX incident investigation Playbook](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/digital-end-user-experience-dex/manage-incident-remedial-actions-playbook.md).