---
title: Remediate an issue on the device
description: You can create a remedial action or modify an existing one once you configure the remedial action framework. Remedial action enables you to trigger an action on the impacted device.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/digital-end-user-experience-dex/remediate-issue-device.html
release: australia
product: Digital End-User Experience \(DEX\)
classification: digital-end-user-experience-dex
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [DEX remedial actions, Configure, Digital End-User Experience, IT Service Management]
---

# Remediate an issue on the device

You can create a remedial action or modify an existing one once you configure the remedial action framework. Remedial action enables you to trigger an action on the impacted device.

## Single device remedial action

You can execute a remedial action on a single device by navigating to the device health page to resolve the issue. You can view the details of all the remedial actions applied and their status.

\[Omitted image "ra-adh.png"\] Alt text: Remedial action on a single device

## Bulk remedial action

Remedial actions on multiple devices enable DEX engineers and the computing teams to manage the health of the end-user experience proactively. The DEX engineers can select multiple devices to execute the remedial action at the same time. Remedial actions are available for bulk remediation when DEX Admin configures the option **Available for bulk remediation** for a remedial action. Once the bulk remedial action is executed, the DEX engineers should be able to view the status of the remedial action executed on the selected devices.

\[Omitted image "bulk-ra.png"\] Alt text: Bulk remedial action

**Parent Topic:**[DEX remedial actions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/digital-end-user-experience-dex/dex-remedial-actions.md)