---
title: View Zoom room metrics
description: View detailed metrics for your organization's Zoom rooms using DEX.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/digital-end-user-experience-dex/view-zoom-room-metrics.html
release: australia
product: Digital End-User Experience \(DEX\)
classification: digital-end-user-experience-dex
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Monitor, Digital End-User Experience, IT Service Management]
---

# View Zoom room metrics

View detailed metrics for your organization's Zoom rooms using DEX.

## Before you begin

Role required: admin

-   Set up DEX for Zoom. For more information, see [Configuring DEX for Zoom](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/digital-end-user-experience-dex/configuring-DEX-for-Zoom.md)
-   Configure advanced monitoring to monitor Zoom calls with DEX. For more details, see [Enable application monitoring](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/digital-end-user-experience-dex/enable-app-monitor.md).

## Procedure

1.  Navigate to **Workspaces** > **Service Operations Workspace**.

2.  In the primary navigation pane, select the Applications icon \(\[Omitted image "icon-applications.png"\] Alt text: The Applications icon.\).

3.  Select **Zoom**.

4.  Select **Zoom rooms** under **Application metrics**.

5.  Select start and end dates, then select **Go**.

    **Note:** The date range is limited to a maximum of 48 hours within the past 30 days, based on the UTC time.

    The Zoom rooms details appear in a table that includes the room name, room ID, and the total number of issues. A pie chart also shows the distribution of the Zoom room issues.

6.  Select the issue count link to open the Details tab, where you can view the issues and the time they occurred.