---
title: Activate Proactive Engagement resolutions for DEX Self-service
description: Review and activate base system Proactive Engagement resolutions to enable end users to self-solve device and application issues by using DEX Self-service.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/digital-end-user-experience-self-service/activate-proactive-engage-resolutions.html
release: australia
product: Digital End-user Experience Self-service
classification: digital-end-user-experience-self-service
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Configure, Digital End-user Experience Self-service, Digital End-User Experience, IT Service Management]
---

# Activate Proactive Engagement resolutions for DEX Self-service

Review and activate base system Proactive Engagement resolutions to enable end users to self-solve device and application issues by using DEX Self-service.

## Before you begin

Role required: sn\_dex.admin

## Procedure

1.  Navigate to **All** > **Proactive Engagement** > **Issue Registries**.

2.  Open an issue registry record.

3.  Select the **Active** check box.

4.  Select **Update**.

    For more information about Proactive Engagement, see the [Proactive Engagement documentation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/proactive-engagement/proactive-engagement-landing-page.md).