---
title: Digital End-user Experience Self-service
description: Digital End-user Experience Self-service \(DEX Self-service\) enables you to monitor real-time performance of your devices and applications, and address detected issues by using suggested resolutions.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/digital-end-user-experience-self-service/dex-self-service.html
release: australia
product: Digital End-user Experience Self-service
classification: digital-end-user-experience-self-service
topic_type: reference
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Digital End-User Experience, IT Service Management]
---

# Digital End-user Experience Self-service

Digital End-user Experience Self-service \(DEX Self-service\) enables you to monitor real-time performance of your devices and applications, and address detected issues by using suggested resolutions.

\[Omitted video\] Description: Overview of DEX Self-service

The video provides an overview of DEX Self-service, including how to access it and how employees can use it to resolve common device and application issues independently. It demonstrates this process with an example of using DEX Self-service from Desktop Assistant.

## Get started

<table id="table_x3s_msr_y2c" class="nav-card presentation"><tbody><tr><td>

[Explore\[Omitted image "bus-explore.svg"\] Alt text:Explore about Digital End-user Experience Self-service.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/digital-end-user-experience-self-service/exploring-dex-self-service.md)

</td><td>

[Configure\[Omitted image "bus-sdlc.svg"\] Alt text:Configure Digital End-user Experience Self-service.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/digital-end-user-experience-self-service/configuring-dex-self-service.md)

</td></tr><tr><td>

[Use\[Omitted image "bus-agent-workspace-1.svg"\] Alt text:Use Digital End-user Experience Self-service to resolve the device performance issues](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/digital-end-user-experience-self-service/using-dex-self-service.md)

</td><td>

[Reference\[Omitted image "bus-learn.svg"\] Alt text:Reference for Digital End-user Experience Self-service](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/digital-end-user-experience-self-service/dex-self-service-reference.md)

</td></tr></tbody>
</table>## Troubleshoot and get help

-   [Explore resources about Digital End-user Experience Self-service in the ServiceNow Community](https://www.servicenow.com/community/itsm-articles/digital-portfolio-management-toolkit/ta-p/2896488)
-   [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
-   [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case)