---
title: Configuring Digital Experience Score​
description: Plan and configure your implementation of Digital Experience Score​.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/digital-experience-score/dexscr-configuring-dex-score.html
release: australia
product: Digital Experience Score
classification: digital-experience-score
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Digital Experience Score, Digital End-User Experience, IT Service Management]
---

# Configuring Digital Experience Score​

Plan and configure your implementation of Digital Experience Score​.

## Configuration overview

-   **[Install Digital Experience Score​](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/digital-experience-score/install-dex-score.md)**  
You can install the Digital Experience Score​ application \(sn\_dex\_score\) if you have the admin role. The application includes demo data that you can load after the installation is complete. It also installs related ServiceNow® Store applications and plugins if they are not already installed.
-   **[Customize metric definitions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/digital-experience-score/dexscr-customize-dex-score-metric-defs.md)**  
Customize the base system metric definitions based on your business requirements.
-   **[Define qualitative mapping for a DEX Score metric](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/digital-experience-score/dexscr-define-qlty-metric-score-mapping.md)**  
Define mapping between the qualitative value and normalized score of a DEX Score metric according to your business needs.
-   **[Update DEX Score survey configuration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/digital-experience-score/dexscr-set-survey-config.md)**  
Update the survey configuration to identify the recipients, method, and timing for sending the DEX Score surveys.

**Parent Topic:**[Digital Experience Score​](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/digital-experience-score/dexscr-digital-experience-score.md)