---
title: Data collection frequency for DEX Score metrics
description: Application and device health metrics are collected daily, weekly, and monthly from employees' devices, imported into the ServiceNow instance, and displayed on the Digital Experience Score​ dashboard.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/digital-experience-score/dexscr-metric-data-load.html
release: australia
product: Digital Experience Score
classification: digital-experience-score
topic_type: reference
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Digital Experience Score reference, Digital Experience Score, Digital End-User Experience, IT Service Management]
---

# Data collection frequency for DEX Score metrics

Application and device health metrics are collected daily, weekly, and monthly from employees' devices, imported into the ServiceNow instance, and displayed on the Digital Experience Score​ dashboard.

<table id="table_iqr_j5t_c2c"><thead><tr><th>

Period

</th><th>

Collection time

</th><th>

Available on the form

</th></tr></thead><tbody><tr><td>

Daily

</td><td>

Daily.Starts at 12:00 AM UTC \(midnight\) to collect and process aggregated metrics for the day into the ServiceNow instance.

For example, the data collection for Feb 10, 2024 starts at 12:00 AM on Feb 11, 2024.

</td><td>

On the third day.Data for Feb 10, 2024 is available on the DEX Score dashboard to view on Feb 12, 2024.

</td></tr><tr><td>

Weekly

</td><td>

Saturday to Sunday

</td><td>

On Mondays of the next week.For example, the data for the week of Feb 08—15, 2024 is available on the DEX Score dashboard to view on Feb 17, 2024.

</td></tr><tr><td>

Monthly

</td><td>

All days of the month

</td><td>

On 2nd day of the next month.For example, the data for the month of February 2024 is available on the DEX Score dashboard to view on Mar 2, 2024.

</td></tr></tbody>
</table>**Parent Topic:**[Digital Experience Score​ reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/digital-experience-score/dexscr-dex-score-reference.md)