---
title: KPI groups installed with Digital Portfolio Management
description: Digital Portfolio Management \(DPM\) enables you to view standard key performance indicator \(KPI\) groups that are included with the base system. You can also configure KPIs with the sn\_dpm.dpm\_admin role.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/digital-portfolio-management/dpm-kpi-groups-oob.html
release: australia
product: Digital Portfolio Management
classification: digital-portfolio-management
topic_type: reference
last_updated: "2026-03-12"
reading_time_minutes: 2
breadcrumb: [Reference, Digital Portfolio Management, IT Service Management]
---

# KPI groups installed with Digital Portfolio Management

Digital Portfolio Management \(DPM\) enables you to view standard key performance indicator \(KPI\) groups that are included with the base system. You can also configure KPIs with the sn\_dpm.dpm\_admin role.

Admins view the back-end details of KPI groups by navigating to **Digital Portfolio Management** > **All** > **KPI Groups**.

In addition to viewing the KPIs that come with the base DPM system, you can also configure them. For more information, see [Configure KPIs in Digital Portfolio Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/digital-portfolio-management/dpm-configure-kpi-availability.md).

To see the latest score of KPIs, enable the latest score system property. For more information on this system property, see [KPI groups in Digital Portfolio Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/digital-portfolio-management/dpm-configure-kpi.md).

<table id="table_rgl_hz1_hsb"><thead><tr><th>

KPI Group

</th><th>

Type

</th><th>

Contains KPIs

</th><th>

Supporting KPIs

</th></tr></thead><tbody><tr><td>

Business application performance

</td><td>

Business applications

</td><td>

-   Number of incidents
-   Number of problems
-   Number of changes

</td><td>

No supporting KPIs

</td></tr><tr><td rowspan="5">

Performance snapshot

 and

 Service metrics

</td><td rowspan="5">

Service Portfolios

 and

 Services

</td><td>

Availability

</td><td>

-   Outages
-   Average outage duration

</td></tr><tr><td>

Open incidents

</td><td>

-   P1 Incidents \(sum\)
-   MTTR \(average time to resolve\)
-   Incident Customer satisfaction score \(CSAT\) \(average\)
-   Incidents with breached service level agreements \(SLA\) \(sum\)
-   Incidents not updated for 5 days \(sum\)
-   Incidents not updated for 30 days \(sum\)

</td></tr><tr><td>

Incidents not updated for 5 days \(for Performance Snapshot\).

</td><td>

No supporting KPIs

</td></tr><tr><td>

Mean time to resolve \(MTTR\) \(for Service metrics\)

</td><td>

Average time to resolve all incidents that are P1 to P5.

</td></tr><tr><td>

New requests

</td><td>

No supporting KPIs

</td></tr><tr><td rowspan="2">

Outage and Availability

</td><td rowspan="2">

Offerings

</td><td>

Total outage minutes

</td><td>

-   Unplanned outage minutes \(sum\)
-   Degraded outage minutes \(sum\)
-   Planned outage minutes \(sum\)
-   New emergency changes \(sum\)

</td></tr><tr><td>

Availability

</td><td>

-   Unplanned outages \(sum\)
-   Average outage duration \(average\)
-   Degraded outages \(sum\)
-   Planned outages \(sum\)

</td></tr><tr><td rowspan="4">

Incidents

</td><td rowspan="4">

Offerings

</td><td>

New incidents

</td><td>

-   P1 to P4 incidents \(average\)
-   Incidents caused by change \(average\)

</td></tr><tr><td>

Incidents not updated for 5 days

</td><td>

No supporting KPIs

</td></tr><tr><td>

Incidents with a breached service level agreement \(SLA\)

</td><td>

No supporting KPIs

</td></tr><tr><td>

Incidents by priority

</td><td>

No supporting KPIs

</td></tr><tr><td rowspan="2">

Changes

</td><td rowspan="2">

Offerings

</td><td>

Open changes

</td><td>

-   High risk changes
-   High priority changes
-   Overdue changes

</td></tr><tr><td>

New changes

</td><td>

No supporting KPIs

</td></tr><tr><td>

Problems

</td><td>

Offerings

</td><td>

-   New problems
-   Problems by priority

</td><td>

-   P1 \(critical\)
-   P2 \(high\)
-   P3 \(moderate\)
-   P4 \(low\)
-   P5 \(planning\)

</td></tr><tr><td rowspan="2">

Catalog Activity

</td><td rowspan="2">

Offerings

</td><td>

Service requests

</td><td>

-   RITMs closed incomplete \(average\)
-   Average time to close \(average\)
-   RITMs closed complete \(average\)
-   RITMs closed skipped \(average\)

</td></tr><tr><td>

Requests by catalog item

</td><td>

-   Catalog activity by item \(sum\)
-   Average time to close by item \(average\)

</td></tr><tr><td rowspan="2">

Service health

</td><td rowspan="2">

Service instances

</td><td>

Critical incidents

</td><td>

-   P1 incidents \(sum\)
-   P2 incidents \(sum\)
-   MTTR \(average\)

</td></tr><tr><td>

Closed changes

</td><td>

-   Emergency changes \(sum\)
-   High risk changes \(sum\)

</td></tr><tr><td rowspan="3">

Availability insights

</td><td rowspan="3">

Service instances

</td><td>

Availability

</td><td>

-   Unplanned outages \(sum\)
-   Degraded outages \(sum\)
-   Planned outages \(sum\)

</td></tr><tr><td>

Unplanned outages

</td><td>

New emergency changes

</td></tr><tr><td>

Average outage duration

</td><td>

No supporting KPIs

</td></tr><tr><td>

Portfolio success metrics

</td><td>

Enterprise portfolios

</td><td>

-   Availability
-   Incidents with a breached SLA
-   Incidents caused by changes
-   Successful changes

</td><td>

No supporting KPIs

</td></tr><tr><td>

Service CSAT

</td><td>

Services

</td><td>

-   Average CSAT
-   CSAT ratings

</td><td>

Average CSAT is 5 rating \(highest\) to 1 rating \(lowest\)

</td></tr></tbody>
</table>**Note:** To view more details, select the KPI number. KPI charts aren’t selectable.

**Parent Topic:**[Digital Portfolio Management reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/digital-portfolio-management/dpm-reference-cfw.md)