---
title: Employee experience in Employee Center
description: Simplify meeting employee needs by leveraging the automated self-service and browsing experience in the Employee Center portal.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/employee-experience-employee-center.html
release: australia
topic_type: concept
last_updated: "2026-10-09"
reading_time_minutes: 1
breadcrumb: [Employee experience, Simplified IT Service Management, IT Service Management]
---

# Employee experience in Employee Center

Simplify meeting employee needs by leveraging the automated self-service and browsing experience in the Employee Center portal.

## Key features

From the Employee Center portal, an employee can perform the following actions:

-   Search for relevant information. In the base system, the following external content sources are supported:
    -   Microsoft Support/Microsoft Windows
    -   Zoom
    -   Webex
    -   Okta
    -   Apple Support
    -   Zscaler
-   Open IT ticket
-   Check the status of employee's requests and incidents in a simplified view
-   Browse commonly requested catalog items
-   Access open and completed tasks
-   Access the requests assigned to or submitted by the employee
-   Access the favorites
-   Review notifications
-   Get support

**Important:** The Employee Center portal experience can be integrated with the following platforms and applications:

-   Moveworks. For information about conversational support with this integration, see [ServiceNow Otto Chat Integration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/moveworks-for-employeecenter.md).
-   Microsoft Teams
-   Slack chat.

\[Omitted image "AINativeemployeePortal.png"\] Alt text: AI-native Employee portal

-   **[Open an IT ticket in Employee Center](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/open-ticket-native-ai-itsm.md)**  
Resolve a user's issue by opening an IT ticket.
-   **[Submit a catalog item request in Employee Center](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/submit-cat-request-native-ai-itsm.md)**  
Save time in searching for and submitting requests for commonly requested catalog items.
-   **[Search for a solution in Employee Center](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/search-solution-native-ai-itsm.md)**  
Resolve a user's issue by searching for a relevant solution.
-   **[Get chat support in Employee Center](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/get-support-using-chat.md)**  
Resolve user issues by requesting for support using chat.

**Parent Topic:**[Employee experience in Simplified IT Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/employee-experience-native-ai-itsm.md)