---
title: Employee experience in Simplified IT Service Management
description: Simplified IT Service Management provides a comprehensive employee or requester experience with an AI chat first approach to find answers, request items, check status, and create incidents.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/employee-experience-native-ai-itsm.html
release: australia
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Simplified IT Service Management, IT Service Management]
---

# Employee experience in Simplified IT Service Management

Simplified IT Service Management provides a comprehensive employee or requester experience with an AI chat first approach to find answers, request items, check status, and create incidents.

-   **[Employee experience in Employee Center](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/employee-experience-employee-center.md)**  
Simplify meeting employee needs by leveraging the automated self-service and browsing experience in the Employee Center portal.

**Parent Topic:**[Simplified IT Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/ai-native-it-service-desk-landing-page.md)