---
title: Get chat support in Employee Center
description: Resolve user issues by requesting for support using chat.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/get-support-using-chat.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Employee experience in Employee Center, Employee experience, Simplified IT Service Management, IT Service Management]
---

# Get chat support in Employee Center

Resolve user issues by requesting for support using chat.

## Before you begin

Role required: none

## Procedure

1.  Navigate to the Employee Center portal.

2.  Select the Open chat window icon.

    The Now Support chat window is displayed.

3.  Perform any of the following tasks.

<table id="choicetable_zgc_w5s_whc"><thead><tr><th align="left" id="d270365e74">

Option

</th><th align="left" id="d270365e77">

Description

</th></tr></thead><tbody><tr><td id="d270365e83">

**Use chat**

</td><td>

1.  In the **Chat** field, specify the issue.
2.  Use the Now Assist conversational experience to explain your issue. Now Assist generates self-serve troubleshooting steps and solutions for your issue.


</td></tr><tr><td id="d270365e110">

**Contact a live support agent**

</td><td>

Type live agent in the chat or choose **Contact Live Agent** from the Support options menu.

</td></tr></tbody>
</table>
**Parent Topic:**[Employee experience in Employee Center](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/employee-experience-employee-center.md)