---
title: Notify with Incident Communications Management
description: Notify allows you to integrate with the Twilio telephony service to send and receive phone calls and SMS from within your instance. In Incident Communications Management, Notify provides you with SMS and conference as channels.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/incident-communications-management/c\_NotifyWithIncidentAlertManagement.html
release: australia
product: Incident Communications Management
classification: incident-communications-management
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Incident Communications Management integrations, Incident Communications Management reference, Incident Communications Management, IT Service Management]
---

# Notify with Incident Communications Management

Notify allows you to integrate with the Twilio telephony service to send and receive phone calls and SMS from within your instance. In Incident Communications Management, Notify provides you with SMS and conference as channels.

For more information on how notify works with Incident Communications Management, refer [Using Notify with Incident Communications Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/c_NotifyWithIncidentAlert.md).

**Parent Topic:**[Incident Communications Management integrations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/incident-communications-management/inci-commu-mgmt-integrations.md)